Lia Hyundai is conveniently located in Albany, NY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lia Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Lia Hyundai is conveniently located in Albany, NY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lia Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Issue #1: Price Discrepancy. The final invoice ($524) was nearly double the signed estimate ($280). While I did authorize $45 for new wiper blades, I was never forewarned or given an explanation for the remaining discrepancy. It felt like a classic bait-and-switch.
Issue #2: Property Damage. I dropped my car off on Saturday for a Monday appointment. It was returned to me with a 6-inch gouge in the windshield, directly in the driver’s line of sight. The "Manager"—who refused to speak with me directly—declined to accept responsibility. They offered to "buff it out" while admitting it likely wouldn't work on a scratch that deep, yet refused to replace the glass. They even tried to blame me, suggesting I caused the damage while clearing ice. As someone who keeps their car clean and parked in a garage, I can say with certainty that a 6-inch gouge in my direct field of vision was not there at drop-off.
The lack of accountability and the predatory pricing indicates a total lack of respect for the customer. I strongly encourage others to think twice before trusting this location with their vehicle.
I will be pursuing a formal complaint with Lia's corporate guest relations, and am also considering filing a DMV Form VS-35 against this facility.