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Len Stoler Hyundai

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(2 060 Avis)
42

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5
92
Total des ReScores
4,7
Moyenne de ReScore
42
Score NPS ®

Détails de l'entreprise

À propos

Len Stoler Hyundai is conveniently located in Owings Mills, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Len Stoler Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Len Stoler Hyundai is conveniently located in Owings Mills, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Len Stoler Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(410) 356-7000

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
11275 Reisterstown Road Owings Mills, MD 21117
Service après-vente's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(2 060 Avis)

MS
gravatar
Matt S.
Sykesville, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/22/2023
0
Catégorie : Service
Poor Customer Service and Lack of Competency in Service Department
I scheduled for free oil change and service 4 months in advance because it is difficult to schedule. I brought my car in and my service advisor reached out to me. When I replied with questions or tried to call, the phone just rang and rang - no response.

After picking up my car for service, the auto shutoff engine light turned amber. The manual said take to dealer. I called the Len Stoler Hyundai dealer back to bring the car back in to check the light. They said they do not do any diagnostics and could not look at my car.

Then, I checked the oil. Apparently, a Len Stoler Hyundai oil change does not include putting new oil in. An oil change is a fairly simple procedure -- drain oil, put in new filter, add oil. The Len Stoler Hyundai service team was not aware of the 'add oil' part of the process.

I called again and all I got was ringing phone.

I highly suggest that all customers avoid Len Stoler Hyundai at all costs unless you are just looking to buy the car there. My purchasing experience was satisfactory. The service department does not do any service, does not know what an oil change entails, and never picks up or responds to its customers.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.