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Valentina C.

Espanola, NM

03/14/2023

Catégorie : Service

Very poor customer service, lack of communication

I ordered a Tucson Hyundai hybrid in January 2023. Was told it would be delivered on March 6th, I texted salesman and he texted it would be in March 8th, I asked him to keep us posted. He didn't. I texted salesman again because I never heard from him on the 8th. He then said he would check on the 10th. I never heard from him so I called and spoke to an assistant manager in sales (female) and she was of no help. My husband took over communication and he spoke to salesman on March 11th who said the vehicle would be in on Monday March 13th. March 13th came and went without salesman calling my husband back, so my husband called him and was told that salesmans' (manager) told him the car would be in on March 14th. Today is March 14th, still no car, still no communication from salesman, so I called the main number and I asked for my deposit to be reimbursed due to the frustration and poor service. I was told that if the car was not in by March 15th at 5 pm that is when my money would be reimbursed. I am taking my business else where and will share my experience to whoever will listen to me.

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