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Roderick S.

Tempe, AZ

10/30/2021

Catégorie : Sales

Incompetent and rude car salesman

Horrible salesman. I spoke with Austin who told me that their dealership does not sell GV70s to anyone who is in another state when I purchased all of my vehicles from other states and have them shipped to me. Genesis dealerships in Atlanta and Miami are willing to do that without requiring a buyer to fly in. I could leave a deposit or pay cash for that car. Haven't you heard of courier services and electronic documents? Doesn't your website have an online sales department? You don't "hold" these cars for customers? Why would you still have that car listed if it was sold this morning? So if I bought it now online, it would say it is not in stock then? And it is still listed, isn't it? And I haven't seen a GV70 with a purple interior in stock in the US yet, so purple exterior and interior sold this morning? Did you check your stock and are you being facetious? Are you pulling my leg? They are nice cars, but there are better cars out there and other Genesis dealerships. I have never spoken with a car salesman in any dealership ruder and more annoying than you. You just lost a sale and I will make sure to tell all the people I know in AZ not to purchase anything from your dealership. I hope your manager gives you better training in selling your product instead of driving potential clients away. Perhaps I should get the new Lexus NX coming out in December or a Cayenne or Macan. Horrible experience.

Theodore B.

Peoria, AZ

2020 Genesis G80

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