Paul is the shadiest auto shop operator I have ever encountered. Had his "mechanic" perform a $907.00 front brake job. Then, as soon as I drove off the shop lot, the tires were seizing, and brake light alarms lit up my dashboard. When I went in to complain, once to his "mechanic" and subsequently directly with him, I was told it had nothing to do with the brakes. Paul went as far as to say that it was the rear brakes that were worked on. An obvious attempt to deflect from the shoddy work that was performed. Only after I informed him that I planned on pursuing this through my credit card provider did he instantly change his demeanor from rude and dismissive to a smarmy, huckster nice routine. He acknowledged that the right brake caliper was too tight. That he experienced the same issues I was experiencing when he took the vehicle for a test drive. Yet, charged me full price for the work done, despite his road test! Never even bothered to mention that the car was no longer drivable after the work performed on the car was completed. At the time he called me to let me know the car was ready to be picked up, he firmly stating the car was ready to drive. The brakes were "working fine." Never brought up any issues at the time of charging me for a very expensive brake job. Upon hearing that I would be pursuing this through my credit card company, he flipped to his smarmy routine and told me to bring it in. That he would work to loosen the brake caliper. So, he had me once more waste my time and brought the car in for yet another time. He then flatly told me that he replaced the right caliper with nothing changing (no evidence he changed anything, I marked both calipers before taking the car back into the shop.) This time telling me that nothing could be done to solve the problem. That I shouldn't put any more money into the vehicle.
THIS COMING AFTER, 1) he charged me for the brake job, 2) lied about which brakes were worked on, 3) told me he could loosen the calipers, which would solve the issue, 4) with his original price quote, stated that the car would be operational once job was complete.
A total FRAUDSTER! Stay away! No guarantee of work done. As a matter of fact, I paid over $900. to have the vehicle turned fully inoperable.
An unsavory mix of arrogance, incompetence, and downright deception.
THERE IS A REASON THAT WHILE OTHER SHOPS IN THE AREA HAVE THEIR LOTS FULL OF CARS TO WORK ON, THIS LOT IS LARGELY BARREN. TRUST ME, THAT IS THE BOTTOM LINE. GO TO ONE OF THOSE SHOPS INSTEAD!
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THIS COMING AFTER, 1) he charged me for the brake job, 2) lied about which brakes were worked on, 3) told me he could loosen the calipers, which would solve the issue, 4) with his original price quote, stated that the car would be operational once job was complete.
A total FRAUDSTER! Stay away! No guarantee of work done. As a matter of fact, I paid over $900. to have the vehicle turned fully inoperable.
An unsavory mix of arrogance, incompetence, and downright deception.
THERE IS A REASON THAT WHILE OTHER SHOPS IN THE AREA HAVE THEIR LOTS FULL OF CARS TO WORK ON, THIS LOT IS LARGELY BARREN. TRUST ME, THAT IS THE BOTTOM LINE. GO TO ONE OF THOSE SHOPS INSTEAD!