Welcome to Lakeland Hyundai! We are proud to be your premier new and pre-owned Hyundai dealer in Lakeland, Florida. Everything you need is right here at Lakeland Hyundai. Our quality new and pre-owned vehicle sales and friendly customer service are geared to make sure all customers get the best possible sales and service every time. Stop Welcome to Lakeland Hyundai! We are proud to be your premier new and pre-owned Hyundai dealer in Lakeland, Florida. Everything you need is right here at Lakeland Hyundai. Our quality new and pre-owned vehicle sales and friendly customer service are geared to make sure all customers get the best possible sales and service every time. Stop by Lakeland Hyundai located near Brandon, Plant City, Tampa and Orlando and find out why Lakeland Hyundai is "Exceeding Expectations Every Day!" ...more
My experience: It started with "Jessica", who scheduled a meeting with Robert and described him as the sales manager. I arrived and waited over an hour without anyone approaching me, only to find out Robert was the general manager and I wouldn't be meeting with him. They used his name and title just to get me through the door telling me that I wouldn't have to go back and forth and can get a straight answer. Another lie. I was left sitting there in a my work polo ignored. Their excuse, "All our employees wear polos too so we thought you worked here"
The next lie, a $38,000 holiday deal I expected them to honor wasn't honored. My experience with Kida was that he simply followed his manager's direction to get the sale done. I never felt my concerns carried any weight.
Haze, the finance guy, told me canceling the add-ons within 60 days would lower my monthly payment. When I requested cancellation, I was told the payment would stay the same and the refund would only reduce my loan balance. That directly contradicted what he told me during the sale.
The biggest disapointment came when I returned about two weeks later. After being told I could "test it out," I went back to discuss my concerns. The response was, "Well, you signed."
This is not buyer's remorse. It's about honesty and basic respect. To me, it felt like lies on top of lies to make a sale.
I would not recommend this dealership. Reader, please learn from my experience and spend your hard-earned dollars somewhere else other the Lakeland Hyundai dealership line located at (1500 W Memorial Blvd, Lakeland, FL 33815).