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James M.

Bastrop, TX

12/10/2023

Catégorie : Service

Finance manager was not honest about the available warranty on the Santa Fe we bought

We found this 23 Santa Fe Hybrid online, stated it was a loaner with just over 3K miles on it at this dealership about 1.5 hours away. We called and Chrystal took the call and connected us to Nate who is a salesperson. Nate greeted us and had the car brought up and the price that was on the website was not what was on the car. We mentioned this and Nate said that was because the dealer add ons were not reflected on the website. Really? The car was beautiful and had a substantial discount so we proceeded on. We took our 2018 Mercedes for trade which we had already gotten purchase estimates from several other sources and the first thing they tried to undercut the trade by almost 4k. They finally agreed to our price. Nate was a fast talker and it was hard to keep up with what he was telling us. We then moved to finance and it got even worse. This car was a loaner but had never been sold so would be considered new. But they told us it was not, and that it was sold as certified used and that the car would have a reduced warranty from the manufacturer. The discussion started about the extended warranty. I told him we wanted a factory Hyundai warranty. Sorry not available on a used car. They quoted us something like 3300 for a third party warranty with a $100 deductible and also the car had a bunch of useless addons in leu of a dealer markup. Look at other reviews you'll see the trend. I told the finance manager that we had just bought a Palisade in Austin a month before and that we bought the factory warranty from a dealer in Vermont and he looked me straight in the eye and said "we don't have dealers in that state" I almost flat called him a liar but I kept my cool. They did offer to sell us this "apex warranty" at the same price. We made the deal and left and I started making some calls and sending emails and posting messages on FB groups. I called the finance manager at the Vermont dealer that sold us our extended warranty at a huge discount and he asked for the VIN of the Santa Fe. He verified that the car is considered new, has the full factory warranty and did qualify for the 10 year, 120K zero deductible factory Hyundai extended warranty. We called Nate at Killeen Hyundai yesterday and told them our findings and that all we wanted was a refund on this third party warranty so we can buy the Hyundai factory extended warranty. We never got past Nate who became a completely different person that he was when we bought the car. He kept talking over us, saying the call and transaction was recorded in the finance office (good, it's documented?) and then said we were yelling at him and our business is finished. He hung up on us mid sentence. I can't wait to get the survey from Hyundai in fact I am going to file a formal complaint with both Hyundai and the Killeen BBB and every review site I can find. I don't want anyone else to get this sort of treatment. The treatment between the dealer in Austin where we bought the Palisade was wonderful. Day and night difference. I would recommend you buy elsewhere. I used to work at a car dealer. They LOVE to sell the aftermarket warranty because they make a lot more money on them.

Killeen Hyundai

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