Service après-vente's Avis

4,6

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Natalie S.

Sylmar, CA

02/17/2023

Catégorie : Service

RUDE & UNHELPFUL

BEWARE! This Location has treated me like dirt.Financed a Nissan Rogue August 2022 with an extended warranty. 1st of all no one told me that any issues with the car meant that I had to go to Nissan so when the transmission went out whilst on the freeway in October the service department sent me there with an extended warranty leaflet & told me they would ask for $190 & that would be covered, it wasn't. Whilst at Nissan the service department made a few calls & git nowhere, I paid out of pocket. Returned to Hyundai where "they would TRY to get my $ back". Before this the service department placed a bulb in the gearbox but tore the cover & said nothing. Manager was so smug telling me the car was bought as seen, the mechanics tore it. I've been in multiple times to get my $ back & conveniently there's never a manager & I'm looked at like "oh no she's here again. I'm thinking if I'd have gotten a brand new car things would be different. They sold me a piece of crap. It's now February & still no refund, treated like dirt & lied too. Wish I'd never have done business with them. JT was the salesperson telling me "any issues come on in" never seen him since. Unhelpful, rude misleading staff. STAY AWAY many more dealerships

John U.

Santa Clarita, CA

02/07/2023

Catégorie : Service

Watch your wallet - They WILL try to steal your money

UPDATE 2/7/2023 - I received yet another response to the same complaint listed on another website. Again, I replied same day, with my original email attached dated 2/2. I am beginning to believe that "Jason" doesn't exist.

UPDATE 2/4/2023 - I replied to a response on another site to an email listed as jasonjhee@lithia.com on same day it was received. I explained that if the discussion doesn't include a refund on the diagnostic fees, at a minimum, there is no point in having a conversation. I have received no response.

1/26/2023 - Made an appointment, showed up really early and was able to drop off. Explained at the time that they could have it as long as needed, one day or one week, I didn't care, just give me a call when it's done.

There were three issues I was having them look at: sunroof wouldn't work, possible parasitic draw on battery, and the TPMS is showing a warning light, most likely need to change or repair one or more sensors. They said there was a $195 diagnostic fee per complaint (car is out of warranty). Ok, I signed the paperwork and left.

Isaiah Figueroa, the service advisor, called me back later in the afternoon and that's when I found out that the diagnostic fee doesn't get waived if I choose to repair the vehicle. Obviously, this would have been a red flag and I would've left immediately had I known. The service coordinator was unprofessional and rude, talking over me as I was asking questions or making statements

Isaiah said they needed to "reset" the sunroof (additional $195 - makes no sense, it's a switch. Either it works or it doesn't), the TPMS needed three new sensors (3 @ $260 each) and the battery was bad (replace for $350+ ; literally a brand new battery, 5 weeks old) and there was no parasitic draw (then how did it drain in 5 weeks?) Obviously, these guys have no clue what they're talking about. I asked them to fix the TPMS and sunroof, leave the battery alone. Total cost quoted: $1560

I asked when it would complete, and Isaiah said it would be same day, 5:00pm. I explained that I couldn't get it that night, but I'd come by in the next morning and get it.

When I arrived at 10:30am the next morning, the car wasn't ready. Isaiah said they needed "another hour or so for the TPMS to reset." No call. No email. No text. That I was livid was an understatement. Not only are they going to steal $585 from me for "diagnostics" but then the car isn't ready when they said it would be?!?! To further antagonize me, Isaiah wanted me to sign the paperwork on the repair. Why would I sign a paper saying the repair was done when I haven't inspected the vehicle to see if the repairs have been completed?! I didn't sign the paperwork, I told Isaiah to have it ready at noon and I would be back.

When I got back, the car still wasn't ready. I had to wait an additional 30 min for the car to be "test driven." One of the diagnostic fees was waved (Isaiah made it sound like they were doing me a favor) and the final bill was $1387. Absolute crooks.

Side note: After I left the dealership, I stopped at an auto parts store to have the battery/charging system checked. That's when I noticed the hood was open. They didn't even close the hood. There were no issues with the battery or the alternator which means Isaiah and Keyes Service tried to get me to pay for something I didn't need.

Keyes Hyundai is shady, have no idea what the they're talking about, and will STEAL your money if you're not careful. BEWARE.

John U.

Santa Clarita, CA

02/07/2023

Catégorie : Service

Watch your wallet - They WILL try to steal your money

Johar Z.

San Diego, CA

01/25/2023

Catégorie : Service

Worst customer service

I recommend anyone not to purchase extended warranty at this place. It is fully scam . I purchased 2017 prius from this dealership.They charged me additional $4200 for extended warranty. I never get any service from the warranty. I took it to dealership for oil change and I got charged. I canceled my warranty and asked a refund but it has been 4 months never got my money back. I keep calling but the phone never picked up. The manager didn’t solve the delay for my money back.People working there unprofessionals!

Client vérifié

West Hollywood, CA

2014 Hyundai Elantra

04/30/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Worked hard to fix my car

Jonathan was very professional and courteous. He was able to get me back my car earlier than expected Ted and it was greatly appreciated

Client vérifié

Tujunga, CA

2022 Hyundai Santa Fe Phev

04/30/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Appointment time was scheduled easily. Total time for regular maintenance was done under 2 hours.

Raylene C.

Monrovia, CA

2020 Hyundai Kona

04/30/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great overall service

3rd time coming to mission hills all three visits were great every time I came i am greeted right away and the customer service is exceptional, the service techs are always very nice and make you feel at home and they really care about you. Even thought I purchased my car at a different location I will continue to come to mission hills

Client vérifié

Northridge, CA

2016 Hyundai Elantra

04/30/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Always great

Always awesome and helpful. Use them often, will use again.

Casimir N.

Reseda, CA

2016 Hyundai Sonata

04/19/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Been going there ever since I bought the in 2016, great job and good customer service

JONATHAN E., SERVICE ADVISOR de Keyes Hyundai of Mission Hills a répondu le 04/30/2022 07:08 PM

Thank you for your recent visit and review we value your input and feedback!

Thank you .

Helen o.

Northridge, CA

04/15/2022

Catégorie : Service

Worst service department

Jonathan at the service department managed to give me the worst experience i’ve has at a dealership. After ignoring my calls and texts for days, I started to feel like I was harassing someone when I just wanted to know what was going on with my car. The car turns out to be a lemon, and they proceeded to offer me a loaner. Upon returning the loaner, Jonathan has be sign a contract to repair “damages” on this vehicle without getting a quote or estimate from a repair shop. He instead insist I enter a payment plan without giving me any details as to what I was really signing up for. It’s been almost a month now and he’s ignored every attempt i’ve made to reach out to him. Not sure why he’s working at a car dealership in a service department with 0 customer service skills. Worst experience ever, will be reaching out to my bank to stop payments as I was talked into a what feels like a complete rip off.

Beatriz M.

Burbank, CA

2019 Hyundai Ioniq Phev

04/06/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great customer service

They fit me in without an appointment because my engine light was on, and they were very busy. Michael, my service counselor was professional, kind, and informative. The service was done in a timely manner.

Client vérifié

Chatsworth, CA

2020 Hyundai Tucson

04/05/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

A friendly experience

Staff was helpful and courteous and an enjoyable waiting Area

Client vérifié

Los Angeles, CA

2020 Hyundai Santa Fe