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Key Hyundai of Manchester

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(4 820 Avis)
66
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5
169
Total des ReScores
4,8
Moyenne de ReScore
66
Score NPS ®

Détails de l'entreprise

À propos

Thanks so much for visiting the Key Hyundai SureCritic Review website! Thanks so much for visiting the Key Hyundai SureCritic Review website!

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(860) 643-2700

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
21 Hartford Turnpike Vernon, CT 06066
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(4 820 Avis)

AL
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Angel L.
Manchester, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2024
7
Catégorie : Service
Great service
My sales person Kane was awesome. He knew all of the perks & extra on the vehicle. Very good experience.

DB
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Danielle B.
Vernon Rockville, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2023
10
Catégorie : Service
Service
Great service

PF
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Philip F.
East Hartford, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2023
10
Catégorie : Service
Sales
EXCELLENT sales-team, from Mohammad Ammar to the manager Yousif, They were easy to work with, and extremely friendly throughout the entire process.Not only did I get a great vehicle but enjoyed to experience as well. As always do your research first it helps.

DB
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Dennis B.
Cranston, RI
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/20/2023
0
Catégorie : Service
no support I bought a car over a month ago i still have no regestration i can't use the car no will give me answers
no support I bought a car over a month ago i still have no regestration i can't use the car no will give me answers

WH
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william h.
Tolland, CT
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/20/2023
1
Catégorie : Service
Bad customer service.
I sent a copy of our experience to Key Hyundai of Manchester and Key Cars (they own this dealership along with 3 others in CT) and received a form response that they would contact me. After more than a week, we never received a response. That says all you need to know about this company.

My wife and I accompanied our son to Key Hyundai of Manchester last year to buy a used car. Our salesperson and experience were good, and our son bought a car.
Six months later my son noticed a noise with the brakes and brought it to Toyota for an oil change and multi-point inspection (we’ve used Lynch Toyota for decades). They said his disc brakes needed changing. One brake was 3mm, while the other was 0 (metal on metal). I thought it was odd that one brake was at 0 after only six months so I called Key Hyundai. An off-site person answered, but put me through to Key Hyundai Sales, where I was immediately disconnected. I called again and this time was connected directly to Sales. I asked if our Salesperson was in, and they put me through to his phone. No one answered so I left a message (never did receive a call back). After a couple hours of not receiving a call back I called Sales again. They finally discovered this was his day off, so I asked for a manager. I explained my concerns with my sons brakes and his response was to state that they do not release a car with brakes under the state minimum (very defensive). I explained I simply wanted to have his brakes checked out as it had only been 6 months since he bought the car. He then put me in contact with the Service Dept, where a pleasant lady told us to bring the car in the next morning and ask for her. She also looked up the car and said it had been delivered to Key Hyundai in June (we bought it at the end of August), and the disc brakes were measured at 5 mm and 4 mm.
My wife and son dropped the car off and asked to speak to the Service woman she was referred too. When the guy asked her to help them, she was rude and said something about not having had her coffee yet, however her attitude changed when he told her they were told to see her. My wife gave her my phone number as they both left for work. I received a call from a Service person who told me the issue with the brakes was a stuck disc which caused the brake to wear rapidly, and it would cost $1,200 to replace both brakes. He said he was waiting to hear from his manager about any possible discounts. I told him to go ahead and repair the brakes, as they had to be done regardless, then have either his manager or him call me back. By late afternoon I had not heard back from anyone at Key Hyundai, so I called them back. The Service member said the car was done but he had not yet gotten the paperwork. I headed to the dealership, as I needed to get the car keys before they closed, because my son worked until 8pm, when they would be closed. I spoke to the same Service member, who was very distracted and rude. At one point he started making some odd comment about my son driving fast and putting a lot of miles on the car, until he realized he was looking at the wrong paperwork. He got the correct paperwork, but never apologized for his rude comment. He gave me the bill which was $1,200. I asked what his manager had said, but he simply said I’ll give you 10% off. At this point I had already concluded this dealership was not for us and simply paid the bill and left. As I was heading to my car, I passed 2 customers and a Sales Associate who were arguing in the parking lot. Something along the lines that “we were promised something and didn’t get it”.
Note: This dealership has been under renovation since we bought the car and it appears from my perspective, that the tight quarters and conditions has put the staff under severe stress. We dealt with many rude associates and heard associates complaining about this and that. The place seemed very disorganized. However, this is not an excuse for bad customer service and the dealership manager should be dealing with these issues.
Unfortunately, the story does not end here. My son then told us that the “Emergency Brake” light occasionally would come on, then go off. Also, what he believes to be the “Traction Control” light has been on since he got the car back. So, my wife called back the Service Dept the next day to inform them of this issue. Again, the Service person was rude and asked, “why my son was driving the car with these lights on”, to which she replied, “because this is how you released the car to him, and you were closed”. He then said to bring the car in anytime.
My wife and son returned the car to the Service Dept and again the Service person was rude and asked, “why my son was driving the car with these lights on”, to which she replied the same as she did before. So, after 1.5 hours they returned the car and said they simply had not reset the warning lights.

BL
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Brian L.
Vernon Rockville, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2023
9
Catégorie : Service
Great new car purchase experience
My wife and I were in the market for a new hybrid vehicle to replace the early model Toyota Prius my wife drove. She had previously owned a 2007 Sonata, and was always happy we the vehicle. One of the sales reps, Ed Douton, was able to guide us through the whole process of test driving one of the hybrid Sonatas on the lot, as well as another model for comparison, and explaining all the details associated with each car. We liked the Sonata but wanted the SEL model instead of the Limited model we test drove. Ed assured us there was a car being shipped soon and he would keep us up to date on the shipping status. Ed provided us with a lot of information this fist visit, and was very courteous. After doing a bit more research on my own, we finally decided to put a deposit down on the SEL model. Ed, kept us up to date on a the shipping status of the car on a regular basis and a few days later contacted me the inform me the car had arrived that day and we could take delivery the following day. I explained I'd be away that day, so he went over and above to make sure the car would be ready for us that night. In addition to Ed insuring the car was ready for us, Ethan also was very helpful guiding us through all the financing and warranty details. Prior to leaving with the car, Ed explained in detail all of the features of the vehicle and how everything operated. He set up the MyHundai app on our phones, and offered any future assistance we needed in answering questions we might have. Our experience with these individuals during the sale process at Key Hyundai was very positive. We are hoping any future service needs will be the same.

BL
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Brian L.
Vernon Rockville, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2023
9
Catégorie : Service
Great new car purchase experience
My wife and I were in the market for a new hybrid vehicle to replace the early model Toyota Prius my wife drove. She had previously owned a 2007 Sonata, and was always happy we the vehicle. One of the sales reps, Ed Douton, was able to guide us through the whole process of test driving one of the hybrid Sonatas on the lot, as well as another model for comparison, and explaining all the details associated with each car. We liked the Sonata but wanted the SEL model instead of the Limited model we test drove. Ed assured us there was a car being shipped soon and he would keep us up to date on the shipping status. Ed provided us with a lot of information this fist visit, and was very courteous. After doing a bit more research on my own, we finally decided to put a deposit down on the SEL model. Ed, kept us up to date on a the shipping status of the car on a regular basis and a few days later contacted me the inform me the car had arrived that day and we could take delivery the following day. I explained I'd be away that day, so he went over and above to make sure the car would be ready for us that night. In addition to Ed insuring the car was ready for us, Ethan also was very helpful guiding us through all the financing and warranty details. Prior to leaving with the car, Ed explained in detail all of the features of the vehicle and how everything operated. He set up the MyHundai app on our phones, and offered any future assistance we needed in answering questions we might have. Our experience with these individuals during the sale process at Key Hyundai was very positive. We are hoping any future service needs will be the same.

GL
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George L.
East Hartford, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2023
10
Catégorie : Service
Great experience leasing a new Kona
Last week we leased a 2023 Kona, our fifth Hyundai (purchased the Tucson and leased three Sonatas) from Ohio and other dealerships and this was by far our best experience! Jeffrey Ransom was knowledgeable, patient, answered all my questions and respectful of our finances. He promptly returned my phone calls and emails with questions I had and worked very hard to get us the deal we needed! He's a great asset to your dealership! Marwan, the Sales Manager was also very helpful and Shelby the Finance Manager was a pleasure to work with as well. Thank you ALL for your excellent service, we will highly recommend Jeffrey & Key Hyundai and will return in the future!

CD
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Crystal D.
Mansfield Center, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2022
5
Catégorie : Service
Jacquelyn -service
Jacquelyn was great, I was very impressed with her attention to my situation and needs when it came to my recent service!! I will be communicating with her for future services!

SJ
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Sharon J.
Bristol, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2022
10
Catégorie : Service
2023 Tucson
My salesperson Joel was fantastic. He explained all the features that the Tucson has to offer. He set everything up with the bluelink. This is my 3rd car I have bought from Key Hyundai in Manchester. I won't go anywhere else. The service is great.

DJ
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David J.
Bristol, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2022
10
Catégorie : Service
Sales man joel
Joel was really awesome and worked really hard for us!

BG
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Beverly G.
Coventry, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2022
9
Catégorie : Service
Great Service
I had a problem with my car battery and brakes. Victor Cunha went out of his way to assure that everything I needed was taken care of. Thank you.

JM
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Jim M.
Beverly, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2022
10
Catégorie : Service
Motor Replacement
My grandson suffered a knock sensor fail while on a trip to CT. After learning that even if we were able to get the vehicle back to MA, we could be looking at a 6 month wait for a motor replacement at our local dealership, we contacted Key Hyundai. The service advisor, Victor C, was extremely helpful and professional in getting us through this process, which was more difficult due to us being out of state and needing to produce oil change receipts. He kept us up to date on all developments (diagnosis, approval, parts delivery, etc) and ultimately, successful completion of the work!

WH
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Williiam H.
Enfield, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2022
10
Catégorie : Service
Todd DiBiasi Service Manager And Mechanic Alexander Pender Were Excellent
After going to Lia Hyundai twice with them having my car each time for 3 days with almost a 1,000 dollar bill my car would still not shift into drive. Although it was intermittent I could not trust it and no one drove my car over the summer. Finally took my car to Key of Manchester and the minute I walked in and spoke to the service manager he knew all about problems with older cars. My car was a 2012 Genesis one the the most expensive cars on the lot when I purchased it new at Enfield Lia. Made a appointment and a week later took my car in for service. Three hours later my car was ready. Shifer cable was traced to where cable go"s into range switch on transmission bushing seized where it needs to rotate. I was so happy. I will never go to any other place for repair, Key Hyundai of Manchester is the best in the area. Also my next car will also be purchase at Key.

JM
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Johnnette M.
Vernon Rockville, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/03/2022
10
Catégorie : Service
I recently had my car serviced at Key Hyundai. My experience was pleasant.
I was greeted with a smile from Ms. Linda H. and Dan D. at the service department. Both were polite, friendly, and professional. I had an appointment for an oil change. Also, I had an issue with my front signal lights. The arrangement was for me to drop off my vehicle for service and to use Key's shuttle service. However, thanks to Dan, who was very instrumental in getting me in and out within a short period, the shuttle service was not warranted, but appreciated. I was pleased with the service done on my vehicle and the customer service I received. As usual Key Hyundai Service Dept takes good care of my vehicle and me. Again, thank-you Dan, Linda and the service / tech team.
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