I just paid my snap finance loan this morning. Stuart from snap finance assured me that I can get another loan today. Devlin from 43rd location doesn't seem to believe me even tho he said I would alright for snap finance before I dropped my car off and I explained that I had an ongoing account but he didn't realize that I couldn't make another til my last was paid off. So I used every bit of my money to pay off my last loan this morning but Devlin doesn't think I can start another loan till Monday but Stuart from snap finance definitely said I could. Now they lie and say I never said I had an open account and are keeping my car without trying to let me do it again. No reason to lie. They definitely understaffed here and try do business quickly and unprofessional
Non recommandé
JS
James S.
04/18/2020
Rip off, not ethical business
Stay away from all kerrys, overcharge and put in used parts
Non recommandé
JM
Janis M.
Glendale, AZ
09/08/2019
Hype over help
More hype then help, referred by friend so I decided to give the shop a try, just needed my starting system checked and a look over because I was going on a trip. I was given a laundry list of what I was told had to be done so I would not be stranded??? I was a bit surprised as I maintain my car and have the records in my glove compartment, when I mentioned this, it was just a suggestion??? Why would you suggest Something that does not need to be done!
Non recommandé
NS
Nicole S.
Glendale, AZ
05/09/2019
Thank you!!
Kerry's took such great care of me last month when I needed a new clutch. As a woman, I hate dealing with car places, the guys always act like you're dumb. But Kerry's was different. The staff was super friendly & helpful and they didnt talk down to me (thank you!). I had a GREAT experience with Kerry! I'll definitely go back!!
Recommandé
SS
S S.
Glendale, AZ
03/16/2019
Friendly staff, Car runs great now
Ive been bringing my cars to Kerrys for years. We have always been so happy with the friendly staff and the cleanliness of the waiting room. We were especially pleased with this particular visit because we have a vacation planned and had a few safety concerns with our Van. I explained all my concerns to Greg he assured me that his Technician would thoroughly look my vehicle over. Not even an hour later I received a phone call from Devlin letting me know my vehicle had a few issues but over all in good condition. I agreed to have the work done and had my Van back the next morning.
Recommandé
SR
steven r.
Glendale, AZ
09/18/2017
Went to the 67th and Deer Valley Shop
ABSOLUTELY TERRIBLE!!!! 5+ hours to get tires the 1st visit and my car BROKE DOWN DUE TO IMPROPER REASSEMBLY the 2nd visit. Had the vehicle towed to Bell Lexus and after inspection I was informed that it was because the CRANK WAS LOOSE which caused the belt to fail, several wires were NOT SECURED and the ground wire from the alternator was NOt CONNECTED to the frame. When the belt failed it broke the oil pressure switch as well. All in all it will cost me just over $500... this is after I paid kerrys over $1000 in labor to install my supplied parts. And this is after I bought tires from them that took over 5 hours to install. After calling and talking to TJ they told me that they would only pay for it if they fixed it. And I understand the principle behind that however, when your "master mechanic" CANNOT REINSTALL AN ALTERNATOR PROPERLY having another technician isn't a risk I'm willing to take. Now I'm going to have to take them to small claims court, BUYER BEWARE. There may be a lot of people who are happy about their oil changes but if you're curious as to have them go deeper into your motor I would strongly advise against WASTING YOUR MONEY. I'm no mechanic but I know that you need to reattach all of the parts when you reassemble them..... I went back because when they messed up the 1st time they tried to make it right (5+ hours for tires) then when I go back and give them over $1000 to do more work my car breaks down within a few days.
Burn me once..... shame on you
Burn me twice..... shame on me
I've worked in the automotive industry for many years and it's clear they are over booked and under staffed. Their mechanics are poorly trained, skip steps and take shortcuts. They will OVER PROMISE and UNDER DELIVER. And to be honest their CHEAP and SHODDY labor isn't worth the headache. I thought they had quality technicians but it is clear they do not.
Also as with many shops several of the wire clips and grommets that hold the cowlings under the motor in place were broken and missing. These are to be expected as they get all brittle and are not promised to be replaced.
Dianna said she didn't like the price. They wanted to charge her for both inspecting the vehicle and fixing the problem even though she told them what the problem was.
I chose to not have them perform the work I already told them I needed when they questioned how I knew and then proceeded to quote me $750 for parts that I have already priced out at $300. Was very disappointed in my last visit as Kerry's used to be very reliable and reasonable.
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