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SureCritic / Kern River Automotive
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Kern River Automotive

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(577 Avis)
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Détails du score

5 stars
88%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™

Détails de l'entreprise

Catégories
Contact
(760) 379-6349
Closing in 6 minutes
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
5448 Lake Isabella Blvd Po Box 1168 Lake Isabella, CA 93240
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Kern River Automotive's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(577 Avis)
Écrire un avis
Avis récents
AJ
gravatar
Adrian J.
Bodfish, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2020
Honestly and integrity
Good Christian ethics. Frankie is super cool and like most shops is under much pressure.
They will go out of their way for you.
God Bless you and your business
Recommandé
RR
Rick R.
Lake Isabella, CA
Ford Mustang
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/06/2020
client vérifiéVérifié Client
Catégorie : Service
Rick said that the business offered to help him then, after arriving, they were not able to help after offering their services. He said he was disappointed by this.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 03/09/2020 06:07 PM

Thank you for taking the time for this review. I noticed that we were able to help you on 2/24/20 with an alignment and we also, AGAINST OUR POLICY allowed you to leave with your vehicle without paying your bill in full and let you make 2 payments. No other shop would be kind enough to do that. I would think that might factor into your review of our shop. Sorry we were unable to help you on this other visit. Sometimes this occurs, whether it be we were busy with appointments and ran into unknown problems with a vehicle, which would put us behind and sometimes unable to get to another vehicle, especially if lifts are already being used, had to order a part, or didn't have specific/specialty equiptment for that particular job which we had no way of knowing what was wrong with the vehicle when it arrived. 
We appreciate your business and wish you a good day.

Frank R. Villafranca lll
MJ
gravatar
Morgan J.
Palmdale, CA
GMC Savana Cutaway
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2020
client vérifiéVérifié Client
question of service
This trip to kern river automotive was not my first nor will be my last BUT it is my first review of them. To keep this as short as possible, it amounts to, quality workmanship, listening to the client, proper parts and repairs, fair prices, and the shortest repair times possible. I don't need to say more. I will be going back again.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 03/04/2020 09:38 AM

Thank you for taking the time for this review. We strive to provide all the things you've listed and are always happy
when the customer is pleased.
Thank you so much for your business and the great review. We hope to continue to earn your future business.

Frank R. Villafranca lll
DR
Don R.
Lake Isabella, CA
Chevrolet Silverado 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2020
client vérifiéVérifié Client
Catégorie : Service
Don said the staff gave good service.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 03/05/2020 11:18 AM

Thank you for taking the time for this review. We really appreciate your business and hope
we can continue to earn your trust. 
Have a great day.

Frank R. Villafranca lll
CT
Chris T.
California
Honda Civic Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2020
client vérifiéVérifié Client
Catégorie : Service
Chris said the staff provided a good job.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 02/26/2020 08:48 AM

Thank you for taking the time for this review. We appreciate your business and hope you'll think of us
when you need further service.

Have a great day

Frank R. Villafranca lll
KL
Ken L.
Lake Isabella, CA
Honda CR-V
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2020
client vérifiéVérifié Client
Catégorie : Service
Ken said the business has too many cars parked in the entrance, and too much clutter inside. However, he has no problems with the service.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 02/11/2020 09:03 AM

The most important thing is giving good service to all our customers. Thanks for taking time for this review.

Frank R. Villafranca JR
JS
Jerry S.
Wofford Heights, CA
Buick Verano
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2020
client vérifiéVérifié Client
Catégorie : Service
Jerry said the employees are outstanding.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 02/10/2020 09:07 AM

Thank you for your feedback. We're always pleased to make a customer happy.
We appreciate your business and hope to continue to earn it.

Frank R. Villafranca lll
JH
Joan H.
Wofford Heights, CA
Toyota Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2020
client vérifiéVérifié Client
Catégorie : Service
Joan said the staff are good people, they are kind, understanding and took care of her. She stated that Frankie and Julie are great people to do business with.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 02/10/2020 09:13 AM

We are always more than happy to help. We really appreciate your business and for taking the time for this review, and the kind words.
Have a wonderful day.

Frank R. Villafranca lll
FW
Franky W.
Weldon, CA
Toyota Matrix
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2020
client vérifiéVérifié Client
Catégorie : Service
Franky said the business did good job overall.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 01/20/2020 03:01 PM

Thank you so much for your business and taking time for this review.  We strive to make everyone happy and are glad that you were. Please think of us next time you need automotive services.

Frank R. Villafranca lll
DK
Danny K.
Caliente, CA
Hyundai XG350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2020
client vérifiéVérifié Client
Catégorie : Service
Danny said this business had great service, everything was great and they were very honest. They were the most honest place he has been to.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 01/20/2020 03:15 PM

Thank you for taking time for this review, and a very nice one at that. We appreciate and respect our customers, so honesty is most important and comes easy to us. 
We thank you very much for your business and hope to earn the pleasure of taking care of your automotive needs in the future.

Frank R. Villafranca lll
BB
Barbara B.
Lake Isabella, CA
Toyota Tacoma
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2020
client vérifiéVérifié Client
Catégorie : Service
Barbara said the staff was nice and got the job done. The staff called her when the service was done. She had a very good experience.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 01/09/2020 08:39 AM

We are pleased that you were happy. That's our goal.
Thank you for your business and taking time for this review.
We hope to earn your future business.

Frank R. Villafranca lll
EB
Elaine B.
Lake Isabella, CA
Buick LaCrosse
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2020
client vérifiéVérifié Client
Catégorie : Service
Elaine said the guys were great, got the work done in a timely manner and with no wait. It was an overall great experience. It was a little steep, for an oil change. It's the first time she ever paid $90 for an oil change. She does understand, it was synthetic and the price included a filter.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 01/07/2020 08:51 AM

Thank you for your business and taking time for this review.
Yes, synthetic oil is more expensive and we use premium oil filters, but the reason for the higher cost is, you didn't just get an oil change, we replaced your air filter as well.  We always try to clean out air filters if possible, but yours needed to be replaced. We also provided free of charge, tire check to make sure your safe. I hope this clears up the pricing for you.
We appreciate you and hope to earn your future business.

Frank R. Villafranca lll
DC
Don C.
Lake Isabella, CA
Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/12/2019
client vérifiéVérifié Client
Catégorie : Service
Don said the staff do a good job efficiently and with reasonable prices.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 12/13/2019 02:56 PM

Thank you for being a valued customer and taking time for this review. We thank you for your business this year and look forward to providing all your vehicle service needs in the new year.
Merry Christmas to you and family.

Frank R. Villafranca JR
ND
Nicky D.
Bodfish, CA
Jeep Grand Cherokee
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2019
client vérifiéVérifié Client
Catégorie : Service
Nicky said that they were great. Frankie is honest.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 12/10/2019 03:30 PM

 We believe that honesty is most important.
Thank you for your business and taking the
time for this review.
We hope to earn your future business.
Merry Christmas

Frank R. Villafranca JR
VF
Vicki F.
Weldon, CA
Honda Accord Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2019
client vérifiéVérifié Client
Catégorie : Service
Vicki said the staff provided excellent service.
Recommandé
Your Team At K., Owner/Partner de Kern River Automotive a répondu le 12/06/2019 04:26 PM

We are happy that you were pleased with our service. Thank you so much for taking time for this review and we hope to earn your future business.
Merry Christmas

Frank R. Villafranca JR
1-15 sur 577 résultats
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