This is the only place I’ll take my cars. I’ve been a loyal customer for several years, and this visit was especially important to me. My daughter had just bought her first car, and I wanted to be sure it was safe and reliable before she started driving it regularly. Of course, I brought it to Kensington Service Center.
The mechanics are incredibly thorough, and their communication is outstanding. They kept me informed by phone, text, and in person every step of the way. This is the kind of personalized service you simply don’t find at most dealerships or repair shops.
One of the things I appreciate most is their honesty. They have never, ever tried to upsell me or pressure me into unnecessary repairs. Any work they recommend is explained clearly, completed professionally, and I always feel confident that they’re looking out for my best interests, not their bottom line.
Jon knows me by name, knows my car, and now he knows my daughter’s car too. That level of trust and relationship means so much. I couldn’t be happier with the experience, and I can’t recommend Kensington Service Center highly enough.
Best of all, the car checked out great, giving both my daughter and me real peace of mind.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
The mechanics are incredibly thorough, and their communication is outstanding. They kept me informed by phone, text, and in person every step of the way. This is the kind of personalized service you simply don’t find at most dealerships or repair shops.
One of the things I appreciate most is their honesty. They have never, ever tried to upsell me or pressure me into unnecessary repairs. Any work they recommend is explained clearly, completed professionally, and I always feel confident that they’re looking out for my best interests, not their bottom line.
Jon knows me by name, knows my car, and now he knows my daughter’s car too. That level of trust and relationship means so much. I couldn’t be happier with the experience, and I can’t recommend Kensington Service Center highly enough.
Best of all, the car checked out great, giving both my daughter and me real peace of mind.