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KC Summers Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(384 Avis)
76
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5
Avis original
Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5
14
Total des ReScores
4,1
Moyenne de ReScore
76
Score NPS ®

Détails de l'entreprise

À propos

KC Summers Auto Group has been serving you since 1964! KC Summers Hyundai is located just off Interstate 57 in Mattoon, IL. Come see us today and see what we can do for you. KC Summers Auto Group has been serving you since 1964! KC Summers Hyundai is located just off Interstate 57 in Mattoon, IL. Come see us today and see what we can do for you.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(217) 234-8863

Heures d'ouverture

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 3:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
117 South 19th Street Mattoon, IL 61938
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(384 Avis)

Client vérifié
Mattoon, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Happy
Everything went smoothly and the staff was very courteous
EDWARD R. de KC Summers Hyundai a répondu le 02/28/2022 05:43 AM

Thank you for the kind words and positive feedback, we appreciate your business!


PW
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Phyllis W.
Decatur, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Sevice
Exle
EDWARD R. de KC Summers Hyundai a répondu le 02/18/2022 12:05 PM

Thank you for your positive feedback we appreciate your business!


Client vérifié
Paris, IL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
3
Catégorie : Service
A joke
The fact i went two months prior to get my headlights fixed and then i have to return again and get charged more. I have a 100,000 warranty also but i guess i need to buy my next car somewhere else
EDWARD R. de KC Summers Hyundai a répondu le 01/17/2022 06:00 AM

Thank you for your feedback, our service department will look into this matter and contact you to follow up.


RM
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Ron M.
Trilla, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Nice job
Nice job
EDWARD R. de KC Summers Hyundai a répondu le 01/13/2022 02:13 PM

Thank you for your kind words and positive feedback, we appreciate your business!


GF
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Gerald F.
Mattoon, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
No notice battery replacement
On a very cold day, my wife's 2012 Elantra failed to start. That was not really a surprise since it was using its original battery. I put the charger on for a few minutes and got the car started, then headed to KC Summers. It was mid afternoon on Friday and they were busy, but they got me in and shortly I was driving out with a new battery.

I have been very pleased with KC Summers friendly and efficient service for more than 20 years.
EDWARD R. de KC Summers Hyundai a répondu le 01/13/2022 05:11 AM

Thank you for your kind words and positive feedback, we appreciate your business!


MP
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Matthew P.
Mattoon, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Staff
KC Summers Hyundai Service Department personnel are wonderful! Very friendly and efficient. The department does excellent work and I would never take my Hyundai anywhere else! Also the cleanest service department I have ever seen!
EDWARD R. de KC Summers Hyundai a répondu le 12/23/2021 06:51 AM

Thank you for your kind words and positive feedback, we appreciate your business!


BR
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Betty R.
Mattoon, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
My first Hyundai
I was very pleased with the service experience I had on my Hyundai. As I was not able to drive due to recent shoulder surgery they came and picked up my car , completed service and brought it back to me. I love being able to deal with local dealership just down the street. This is gong to be a good relationship with my Hyundai.
EDWARD R. de KC Summers Hyundai a répondu le 11/03/2021 05:32 AM

Thank you for your kind words and positive feedback, we appreciate your business!


PF
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Priscilla F.
Mattoon, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service department
KC Summers Hyundai always excellent service. Great lounge a plus.
EDWARD R. de KC Summers Hyundai a répondu le 10/26/2021 02:44 PM

Thank you for the kind words and positive feedback, we appreciate your business!


TC
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Tyler C.
Newton, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
In and out in an hour
The Hyundai Quick Service is just that, quick. They had me in and out in an hour, with a very nice lounge complete with beverages to enjoy while I waited. I will definitely return for preventative maintenance in the future.
EDWARD R. de KC Summers Hyundai a répondu le 10/21/2021 11:29 AM

Thank you for your kind words and feedback, we appreciate your business!


TE
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Trevy E.
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Hyundai/Elantra 2020
It’s always nice to get positively great news whatever your going for, but today’s excellence is the best way to review our cars & trucks!!
Please don’t take it with a grain of salt, it’s positively beneficial in today’s world!!
EDWARD R. de KC Summers Hyundai a répondu le 08/09/2021 04:44 AM

Thank you for your kind words and positive feedback, we appreciate your business!


Client vérifié
Charleston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Oil Change Plus Service
The tech that did my work knew what he was doing and did a great job !
EDWARD R. de KC Summers Hyundai a répondu le 08/09/2021 04:45 AM

Thank you for your kind words and positive feedback, we appreciate your business!


DH
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Donald H.
Findlay, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great personal and service.
Best service around.
Recommandé
EDWARD R. de KC Summers Hyundai a répondu le 08/09/2021 04:45 AM

Thank you for your kind words and positive feedback, we appreciate your business!


BF
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Bonnie F.
Paris, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai service
Great service and minimum wait time. Very clean waiting room nice selection of drinks while waiting
Recommandé
EDWARD R. de KC Summers Hyundai a répondu le 08/09/2021 04:46 AM

Thank you for your kind words and positive feedback, we appreciate your business!


MM
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Michael M.
Toledo, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quality Customer Service
You receive professional Service
Recommandé
EDWARD R. de KC Summers Hyundai a répondu le 08/09/2021 04:46 AM

Thank you for your kind words and positive feedback, we appreciate your business!


GM
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Gail M.
Humboldt, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly dealership
I always find friendly and knowledgeable staff here.
Recommandé
EDWARD R. de KC Summers Hyundai a répondu le 07/09/2021 11:36 AM

Thank you for the kind words and positive feedback, we appreciate your business!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.