I am truly impressed with your business! It is top notch, beyond any place I have ever been to before and I am 76 years old so I have been to quite a few auto shops in my lifetime.
Communication as to what is going on is amazing. Contact by phone, text and email is fantastic. Keeping you informed about what has been done and making record of all transactions past and present instantly accessible on-line is great. I don't have to go digging through stacks of papers trying to find when the last time I got something done was, I can just look it up on-line in seconds.
The last couple times I went to a Ford Dealership I paid a lot and they said what I went in for was fixed and I drove away and the car was still doing what they said was fixed!
My experience with K&M is they fix something; it is done to perfection. Bravo.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Vérifié Client
Communication as to what is going on is amazing. Contact by phone, text and email is fantastic. Keeping you informed about what has been done and making record of all transactions past and present instantly accessible on-line is great. I don't have to go digging through stacks of papers trying to find when the last time I got something done was, I can just look it up on-line in seconds.
The last couple times I went to a Ford Dealership I paid a lot and they said what I went in for was fixed and I drove away and the car was still doing what they said was fixed!
My experience with K&M is they fix something; it is done to perfection. Bravo.