We have been bringing our cars to Judds Automotive since he opened. We are able to get appointments when we need them, they are straightforward with their pricing and do not add on suggestions for additional work unless it is warranted. Their work is very good and thorough.
Judd’s Automotive in Windsor, VT was recommended to me & I have been absolutely thrilled with the service that I have received from regular maintenance to yearly inspections. Their shop is well respected in the community & is top rated in reviews. I have peace of mind above all else that I am receiving consistent top-notch automotive service from a well established Team unlike most shops that constantly have employee turnover. Thank you Chris & Team!
The guys that work here are very polite. They do an awesome job on my vehicle. The timing was an issue for the dealership but not these guys.
They tell you if there are other issues. They don't lie and try to keep costs down.
Over all I am a big fan and I would recommend Judd's Garage to everyone ❤️
After asking around for garage recommendations, I was overwhelmingly directed to Judd’s. I called them on a Thursday and they fit me in after lunch on the following Monday. I live in Windsor so I was pleasantly surprised when I was able to drop my car off and utilize the MicroMoo to get home! (Another huge bonus, especially since you can schedule a MicroMoo ride ahead of time.) I already knew the prognosis was not going to be good for my 12 year old vehicle…..
The call I received from Judds was so reassuring— he used the verbiage “let’s triage what is most important so we can prioritize and not have a huge bill that scares you off.” He said “we’re all in the same boat- just trying to get to work and make a living. I try to make this as easy as possible and we do not and will not take advantage of our customers.” He was genuine in his words, patient with his explanations, and understood my personal situation, needs, and what I wanted to accomplish. He told me everything that needed to be repaired, from most urgent to what I may need within the next few years. The estimate came in at just a bit more than 2/3 of what I expected- so I was happy to hear that! He will also share the savings on credit card processing fees if you pay without plastic (like check or cash— that was nearly $100 in savings for me for these repairs!!) Judds had my car ready on Friday, a great turnaround time considering the repairs I had done!
When I called and he went over the list of items that they took care of for me- the price just kept going down? “We won’t charge you for (insert routine service) , because that’s double dipping (due to the type of repair I needed) and we don’t do that here” What? A garage NOT taking advantage of a vulnerable customer (as in I would have had no choice if they did charge me, I needed the repair!) I also forgot that I had a burnt out blinker bulb when I asked for an inspection— which they replaced instead of just failing the inspection!! It was an elite experience as far as garage interactions go!
About a week and a half later the unthinkable happened… an issue with my car that required it to be towed!! It was completely unrelated to the first repairs, but I had my car towed to Judd’s and left a message about what happened. He called me before 9am the next day. Bad news… another repair that was several hundred dollars. This was not their fault though, and Chris expressed his condolences for having to do another expensive repair so shortly after doing the last ones. The old girl is over 12 years old, and I don’t drive very far/very often. The trade off of not having a car payment I suppose! They got the (manufacturer direct) part the next day and I was good to go within no time! I’ve been good since then.
Overall I was more than happy with Judd’s - it was exactly the kind of place I felt comfortable as a female customer (ladies take note!!) I also felt confident that they truly were trying to provide me with quality repairs at the best price possible without creating future issues for me. If you don’t have a mechanically inclined person in your life, or you’re sick of dealership prices or crappy garage antics—
I’m telling you, go to Judd’s!! It literally reminds me of what it’s like taking your car to your Dad to look at— honest, fair, and respectful service all around!
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