First, I have been dealing with service advisors, dealerships, and auto mechanics for more than 30 years and I have grown to question their ethics. I have been deceived on many occasions to believe that I needed something that was not necessary and usually at grossly over inflated prices. It tends to make one very leery when it comes to having their vehicle serviced and it has made me highly alert and want to push back on the advisors and techs.
With that being said, I was skeptical when I went to Joe’s Auto in Peoria. It looks like an average shop, cleaner than most but a little on the generic side. It was late in the evening, about 5 minutes prior to them closing. I was greeted by 2 gentlemen, Mike and Jeromey. I asked to make an appointment and Mike was very accommodating to my schedule, informing me that I could do an after hours drop off and leave my keys in the drop. I did not feel rushed, and all my questions were answered, and he was very knowledgeable and polite.
On the day of my service, Jeromey was more than transparent and a pleasure to work with!! He kept me informed of the progress of my truck and explained everything that was happening thoroughly. He is smart and has a no-nonsense attitude which is greatly appreciated! He allowed me to make informed decisions on the service I was receiving.
All in all, the service was impeccable and thorough! I received high-end service that was reasonably priced. Mike and Jeromey make a great team and any shop would be lucky to have them!
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With that being said, I was skeptical when I went to Joe’s Auto in Peoria. It looks like an average shop, cleaner than most but a little on the generic side. It was late in the evening, about 5 minutes prior to them closing. I was greeted by 2 gentlemen, Mike and Jeromey. I asked to make an appointment and Mike was very accommodating to my schedule, informing me that I could do an after hours drop off and leave my keys in the drop. I did not feel rushed, and all my questions were answered, and he was very knowledgeable and polite.
On the day of my service, Jeromey was more than transparent and a pleasure to work with!! He kept me informed of the progress of my truck and explained everything that was happening thoroughly. He is smart and has a no-nonsense attitude which is greatly appreciated! He allowed me to make informed decisions on the service I was receiving.
All in all, the service was impeccable and thorough! I received high-end service that was reasonably priced. Mike and Jeromey make a great team and any shop would be lucky to have them!