Misrepresented financing terms and products and after being ignored for several days was told to kick rocks
I rarely leave negative reviews, but I feel other customers should be aware of my experience.
My experience with the sales staff was positive. Unfortunately, my experience in the finance office and with dealership management afterward was extremely disappointing.
Before going into finance, I believed I had agreed to financing at 72 months and approximately 8%. During the finance process, I was told the optional warranties would be provided at no cost through a Ford rebate that was pending approval. Based on those representations, I signed the paperwork.
After reviewing my documents, I discovered that the optional products had been financed into my loan, my loan term had changed to 84 months, and the transaction did not reflect what I believed I had agreed to. My wife was present during the entire finance process and heard the same conversation.
To make matters worse, I was not provided copies of my paperwork when I left the dealership. I had to contact the dealership afterward just to obtain the documents I had signed. Once I reviewed them, I immediately contacted the dealership to raise my concerns.
Despite reaching out within days of the purchase and sending detailed emails to the Finance Director and General Manager, I was ignored for several days. The only response I initially received was a phone number to cancel the products. After continuing to seek answers, I was ultimately told that because I signed the paperwork, the dealership considered the matter resolved unless I could provide additional evidence beyond my allegations.
Whether you agree with my position or not, I encourage anyone purchasing a vehicle here to slow down, read every finance document carefully, verify every optional product, confirm the loan term, interest rate, monthly payment, and total amount financed before signing anything, and do not leave without copies of every document you signed.
I cannot recommend Joe Myers Ford based on my experience with the finance process, the lack of transparency, and the way my concerns were handled after the sale.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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My experience with the sales staff was positive. Unfortunately, my experience in the finance office and with dealership management afterward was extremely disappointing.
Before going into finance, I believed I had agreed to financing at 72 months and approximately 8%. During the finance process, I was told the optional warranties would be provided at no cost through a Ford rebate that was pending approval. Based on those representations, I signed the paperwork.
After reviewing my documents, I discovered that the optional products had been financed into my loan, my loan term had changed to 84 months, and the transaction did not reflect what I believed I had agreed to. My wife was present during the entire finance process and heard the same conversation.
To make matters worse, I was not provided copies of my paperwork when I left the dealership. I had to contact the dealership afterward just to obtain the documents I had signed. Once I reviewed them, I immediately contacted the dealership to raise my concerns.
Despite reaching out within days of the purchase and sending detailed emails to the Finance Director and General Manager, I was ignored for several days. The only response I initially received was a phone number to cancel the products. After continuing to seek answers, I was ultimately told that because I signed the paperwork, the dealership considered the matter resolved unless I could provide additional evidence beyond my allegations.
Whether you agree with my position or not, I encourage anyone purchasing a vehicle here to slow down, read every finance document carefully, verify every optional product, confirm the loan term, interest rate, monthly payment, and total amount financed before signing anything, and do not leave without copies of every document you signed.
I cannot recommend Joe Myers Ford based on my experience with the finance process, the lack of transparency, and the way my concerns were handled after the sale.