My wife and I spent days talking to a salesman through text messages and emails to get questions answered. We were shown pictures and given the "out the door" price on a 2026 Equinox. We told the salesman that we were coming from two hours away. We arrived and were told our salesman left for a funeral. A different salesman told us the person taking pictures made a mistake and would lose their job. The car was not there and the car did not exist and was not made with the options we were told that was on the car. We were shown two different cars that were much more expensive. The salesman said his manager was going take a loss on one of the cars shown "to make it right". We asked for the manager and was told he was in the restroom. After more than 20 minutes, the manager showed up. He told us that the other "wrong car that did not exist" had been loaned out to the disabled brother of the service manager and could be brought back if we waited. No one could explain how or why cars depicted and listed on the website didn't exist and were not made with the advertised option package. This was a scam from the start and everyone at the dealership was lying.
As for the car we wanted, it was made with the options we were seeking. We found it at another dealer and bought it the same day. Please use caution with this place. The sales manager lied and the salesmen lied.
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As for the car we wanted, it was made with the options we were seeking. We found it at another dealer and bought it the same day. Please use caution with this place. The sales manager lied and the salesmen lied.