Service après-vente's Avis

4,7

(949 Avis)

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GARY S.

Franklin, KY

10/23/2024

Catégorie : Service

Straight forward sales - purchased a new vehicle from Cory. Good experience, would purchase from Cory again. again.

WE had a good experience purchasing a new vehicle from Cory. Straight forward sales person. No pressure - answered questions - very knowledgeable about the Santa Cruz and different options. I would purchase from Cory again.

Kecia L.

Goodlettsville, TN

10/22/2024

Catégorie : Service

Excellent Sales

My experience of buying a car at Jim Johnson was the best I have ever had. Corey Lewis made the deal quick, easy & stress free. I will definitely be back for my next purchase. Thanks so much!

Katherine E.

Central City, KY

05/21/2024

Catégorie : Service

Excellent experience

I am not one to write a review..however I have to say that my experience with Jim Johnson Hyundai was excellent. I had called another Hyundai dealer in my area and was basically given the brush off by them. I contacted Jim Johnson and spoke to Whitney in the service. She was awesome from the first phone call. The way they handled my problem was the way a dealer should do. I’m extremely impressed with everything. Great job!

Roger W.

Sale Creek, TN

08/01/2022

Catégorie : Service

Visit

Stopped by the dealership to just look around. Was greeted by Valerie and made welcome. Didn’t purchase anything quite yet, but it will be at Jim Johnson when I do. Thanks Valerie

Wanda S.

Russellville, KY

2019 Hyundai Kona

04/03/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Customer service

Always have had great service at Jim Johnson Hyundai

JOHN M C. de Jim Johnson Hyundai a répondu le 04/15/2022 08:37 AM

Thank you for taking the time to complete our survey!

Patrica G.

Russellville, KY

2012 Hyundai Elantra Touring

03/23/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

My oil change

I like your service just had a problem when I was there March 21 2022. I was just there for a oil change and they did something to my transmission fluid . Yes they drain all the transmission fluid and replace it with new fluid so far no problem I hope it doesn’t give me any if so I will come back and expect for you all to fix it Free. Like I said I was only there for a oil change

JOHN M C. de Jim Johnson Hyundai a répondu le 04/15/2022 08:36 AM

Thank you for taking the time to complete our survey and for the feedback provided!

Tim H.

Bowling Green, KY

2014 Hyundai Tucson

03/23/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Service Department

Amazing group of people

JOHN M C. de Jim Johnson Hyundai a répondu le 04/15/2022 08:32 AM

Thank you for taking the time to complete our survey and for the feedback provided!

Client vérifié

Gallatin, TN

2021 Hyundai Ioniq Hev

03/14/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Problem was not able to be fixed that day

I purchased a new 2021 Hyundai Ioniq in May of 2021. The AC worked fine last summer and now it does work. I scheduled an appointment and drove an hour and a half to take my car to the dealership. Only to find out that they could not fix it that day because the master mechanic needed to be contacted to troubleshoot the vehicle. So now I need to take another day off work in order to have my air conditioner fixed.

JOHN M C. de Jim Johnson Hyundai a répondu le 04/15/2022 08:29 AM

Thank you for taking the time to complete our survey. I apologize for the incovenience this caused. We reviewing the details to determine the most conveienent way to get your vehicle back in and make the necessary inspections/repairs and will be in touch soon. Thanks again for your time.

JASON M.

Owensboro, KY

03/12/2022

Catégorie : Service

Will never do buisness here again!!

Do not do business here. If you want to be respected as a valued customer , do not go here! After the sale they will not help you at all! The air-conditioning doesn't work on our brand new 2022 hyundai venue and they refuse to fix iT! THIS IS VERY BAD BUISNESS ETHICS!

JOHN M C. de Jim Johnson Hyundai a répondu le 04/15/2022 08:56 AM

Thank you for taking the time to review our service. There is not a vehicle associated with this review nor is the name in our system. However, I do recall a '22 Venue that was recently in for the same issue. If that's the same vehicle in question, I see that the issue was the result of damage to the condenser from a foriegn object making contact with it. In this case, Manufacture warranty would not apply unless it were a defect in factory workmanship or materials.

Client vérifié

Atlanta, GA

2014 Hyundai Santa Fe Sport

03/09/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Outstanding dealership and better than outstanding service department!!!

My car broke down on the highway and I was towed into Jim Johnson. The problem was found but the part was not available and it was thought it might take 5 weeks to get the part. I was thrilled when I was called in 6 days and informed that the part was found and my car would be ready in a week and not 5 weeks. All of the work was covered by my warranty AND they covered the cost of a rental car for me. Just wish I lived in the Bowling Green area so that I could have Jim Johnson service my car.

JOHN M C. de Jim Johnson Hyundai a répondu le 04/15/2022 08:05 AM

Thank you for taking the time to complete our survey and for the feedback provided!

Heather V.

Cave City, KY

2018 Hyundai Sonata

02/26/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Amazing dealership as always!!!

This dealership has always made sure that I've been completely satisfied with the service I receive for my vehicle. I've only had an issue with the service one time and they went above and beyond to make it right and to make sure I was happy. I have a little one now and they always make sure they get my service completed as quickly as possible and make the drop off, wait and check up as easy as possible for me.
I will definitely look at buying my next Hyundai when the time comes from them.

JOHN M C. de Jim Johnson Hyundai a répondu le 04/15/2022 08:03 AM

Thank you for taking the time to complete our survey and for the feedback provided!

Nathan M.

Bowling Green, KY

2012 Hyundai Sonata

02/25/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Always great service and nice staff

I’ve always loved my car but some of the things that are wrong with it and told staff about while under warranty, besides recalls, I don’t feel like really ever got looked in to and not fixed

JOHN M C. de Jim Johnson Hyundai a répondu le 04/15/2022 08:01 AM

Thank you for taking the time to complete our survey and for the feedback provided. We are in the process of reviewing your previous visits and will touch base with you soon in regards to the continuous issues stated.

Client vérifié

Bowling Green, KY

2019 Hyundai Sonata

02/04/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Awesome service experience as always!

Alex and Megan are THE BEST!

JOHN M C. de Jim Johnson Hyundai a répondu le 02/04/2022 12:54 PM

Thank you for taking the time to complete our survey! We think they're pretty awesome as well!

Vanessa B.

Bowling Green, KY

2022 Hyundai Tucson

01/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Good Service

Did what they were supposed to.

JOHN M C. de Jim Johnson Hyundai a répondu le 02/01/2022 02:37 PM

Thank you for taking the time to complete our survey!

Client vérifié

Bowling Green, KY

2009 Hyundai Genesis

01/24/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Unsurpassed competence, courtesy, and professionalism!

This dealership visit was due to a negligent driver striking my vehicle, resulting in my having to have my vehicle repaired. This resulted in my having to deal with the other driver's insurance company, which in my opinion is never a "happy" situation. Due to Jim Johnson's courtesy and professionalism, it made the whole process a great deal better than it would have been otherwise, and I greatly appreciate it.

JOHN M C. de Jim Johnson Hyundai a répondu le 02/01/2022 02:42 PM

Thank you for taking the time to complete our survey and for the kind words provided! I'm sorry about the situation you had to go through, but I am delighted that we could make that process a little easier for you. Let us know if you ever need anything else.

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