Jerry's Hyundai has a staff of highly trained professionals that are able to quickly diagnose a maintenance issue and get you back on the road in no time. Jerry's Hyundai has a staff of highly trained professionals that are able to quickly diagnose a maintenance issue and get you back on the road in no time.
They cant order parts with out the approval.
There are no longer loaner cars and there wasnt a rental car available anywhere. We had no choice but to buy a new Kona while my husband was up there checking on things. I am a cancer patient and needed transportation to get to my treatments. The sata fe was our only vehicle. We were debt free and were more or less forced into this purchase. Now that it is going on 3 weeks I dont know what we would have done.
Husnand called again and NOW the story has changed. It seems they got approval from head honcho but now waiting for approval from warranty people.
MY GOODNESS WHO IS IN CHARGE THERE?
We have been loyal customers for over 33 years. What happened to the excellent service people you used to have?
So we have decided if we dont get answers by next week we will seek legal advice. Do we have to go through this everytime warranty work is needed. They claim a repair that costs this much has to get approval. I agree....how long does it take to make a phone call and follow up.
We are fed up and now we have a car payment we didnt want.
This needs action fast.
Jim and Pat Rasbeary
817-901-4119- Jim
817-694-1959-Pat
You might want to call him. He is nicer than I am