Jason Pilger Hyundai in Gautier, MS. is staffed with expert technicians who provide the best in Hyundai repair and maintenance. Jason Pilger Hyundai in Gautier, MS. is staffed with expert technicians who provide the best in Hyundai repair and maintenance.
I questioned the delay weekly and still no action, even asking my sales clerk (Jeff) to intercede. Since I was not getting any satisfaction from Jason Pilger service department, I went to Matt Bowers in Gulfport 3 weeks after notifying Jason Pilger. The outstanding service manager at Matt Bowers, Vinh, advised me that a paint warranty claim like this would normally take 2 hours IF SUBMITTED, not the 1 or 2 weeks as stated by Jason Pilger personnel. I waited at Matt Bowers and 1 hr 16 minutes later, this dealer received a positive warranty claim and I was advised to return the car at my convenience for a warranty paint repair. I returned the car the next morning and 4 work days later my car bumper was repainted under a warranty claim. The service manager at Matt Bowers actively worked my warranty claim and received approval in a little over 75 minutes. Compare that service with the service manager at Jason Pilger who advised me it takes time and they WOULD CALL ME WHEN APPROVED. Four weeks later and no action! Hyundai advertising highlights the “best warranty in the industry”! I’m guessing this does not include the very best service technicians available or after sales service! My recommendation, if you need service from a Hyundai dealer, don’t go to Jason Pilger. I’m certain, had I known this poor service submitting a warranty claim prior to purchasing a car I wouldn’t have gone there!