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Japanese Auto Repair

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(706 Avis)
92
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5
6
Total des ReScores
4,8
Moyenne de ReScore
92
Score NPS ®

Détails de l'entreprise

À propos

People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test equipment supervised by a Mechanical Engineer with a Masters Degree and over 30 years of experience. Our highly trained, ASE certified factory technicians share in the JAR sentiment that you and your vehicle deserve only the best of care. Having served Suwanee, Georgia and the surrounding cities for years, we are the area’s trusted dealer alternative. Learn more about our auto service in Suwanee, GA and see why so many customers trust us with all of their Japanese car repair needs. WE ACCEPT ALL LOCAL COMPETITOR COUPONS & ALL EXTENDED WARRANTIES. ...more

Catégories
Entretien de la voiture, Réparation automobile d'importation, Vidange
Contact
(678) 482-5558

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
920 Peachtree Industrial Blvd Suwanee, GA 30024
Japanese Auto Repair's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(706 Avis)

KB
Keith B.
Duluth, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2025
client vérifiéVérifié Client
Catégorie : Service
Keith said they were friendly and fixed his problem.
Recommandé

AN
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ANAND N.
Johns Creek, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2025
client vérifiéVérifié Client
10
Expert care by a great team
I take all my Japanese and Korean cars to them. Patrick is my go to guy with a wealth of knowledge and very helpful. David also is great. Honest guys and I haven’t experienced much upsell at all. Costs are lower than the dealership and they actually do the work. Great place for used car presale inspections.
SHAD H. de Japanese Auto Repair a répondu le 04/18/2025 02:01 PM

Hi Anand,

Thank you so much for the awesome 5-star review! We’re honored to be your go-to shop for your Japanese and Korean vehicles. Patrick and David will be thrilled to hear your kind words—our team works hard to provide honest, knowledgeable service, and it means a lot to see that recognized.

We’re also glad you’ve found value in our pricing and presale inspections—transparency and trust are everything to us. Looking forward to continuing to take great care of your vehicles!

All the best,
The Team at Japanese Auto Repair


JS
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JULIE S.
Alpharetta, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
10
Routine Maintenance
Tom is excellent. Easy to schedule appt. Efficient service with competitive pricing. Clean comfortable waiting area. Courteous to customers, coworkers and delivery folks. First class operation!
SHAD H. de Japanese Auto Repair a répondu le 04/16/2025 11:00 AM

Hi Julie,

Thank you so much for the wonderful review! We’re thrilled to hear you had such a positive experience with Tom and our team. We take great pride in offering efficient service, fair pricing, and a welcoming environment, so it means a lot to know those things stood out to you. Your kind words about our team’s courtesy and professionalism truly made our day. We're grateful for your support and look forward to seeing you again!

Best regards,
The Japanese Auto Repair Team


MS
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MARK S.
Suwanee, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2025
client vérifiéVérifié Client
10
Multi-Year Customer
Great service and on time every time.
SHAD H. de Japanese Auto Repair a répondu le 04/15/2025 02:06 PM

Hi Mark,

Thank you for the awesome 5-star review! We're so glad to hear you’ve had consistently great service with us. Being on time and dependable is something we take pride in, and it’s great to know that’s coming through. We truly appreciate your support and look forward to seeing you next time!

— The Team at Japanese Auto Repair


MB
Mike B.
Suwanee, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2025
client vérifiéVérifié Client
Catégorie : Service
Mike said he took his vehicle by the business in the afternoon and they kept it overnight. He said the next morning they called him with a diagnosis and a price, they fixed it and he picked it up later.
Recommandé
SHAD H. de Japanese Auto Repair a répondu le 04/15/2025 02:05 PM

Hi Mike,

Thank you so much for the 5-star review! We really appreciate you trusting Japanese Auto Repair with your vehicle. We’re glad we could provide a smooth and timely service — from the diagnosis to the repair and pickup. It means a lot to hear that everything went well. If you ever need anything else, don’t hesitate to reach out. Safe driving!

— The Team at Japanese Auto Repair


JD
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JEAN D.
Duluth, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2025
client vérifiéVérifié Client
10
Saturday
Great service, great staff, ready when promised!
SHAD H. de Japanese Auto Repair a répondu le 04/15/2025 02:07 PM

Hi Jean,

Thank you so much for the 5-star review! We're thrilled to hear you had a great experience with our team and that your vehicle was ready right on time. We truly appreciate your kind words and your trust in Japanese Auto Repair. Looking forward to helping you again whenever you need us!

— The Team at Japanese Auto Repair


AM
Anna M.
Duluth, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2025
client vérifiéVérifié Client
Catégorie : Service
Spoke with Phil. He said everything is usually spot-on with their diagnosis, they are timely and the prices are fair. They are the best at what they do and that is why he recommends them.
Recommandé
SHAD H. de Japanese Auto Repair a répondu le 04/11/2025 08:10 AM

Hi Anna,

Thank you so much for the wonderful review! We’re thrilled to hear that our staff member made a great impression and that you’ve had such a positive experience with our team. We take pride in providing accurate diagnostics, timely service, and fair pricing—it means a lot to know our efforts are appreciated. Your recommendation truly means the world to us. Looking forward to seeing you next time!

Best regards,
The Japanese Auto Repair Team


KW
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Karen W.
Duluth, GA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
9
Patrick is great
Patrick reached out a couple of times and made sure that things are clear in terms of diagnosis and proposed repairs.

The only room for improvement I'd suggest are photos of problem areas.

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/20/2025
7
Clarity and transparency is so important
First time with this person on the counter. I’ve previously talked to another and that person seemed more willing to give out information or explain things.

Came in for general maintenance and a leak was detected on this visit and counter person advised Oil Pump area replacement for around $1K(?) I am unclear and the explanation was very meager. Notes on the maintenance check is a checklist which is great but not the results of the check. A section of Technician Findings would have been appreciated.

Rather disappointed because I want to support inclusive local businesses.
SHAD H. de Japanese Auto Repair a répondu le 04/25/2025 01:14 PM

Thank you so much for taking the time to speak with Patrick earlier. We truly appreciate your patience and understanding. Unfortunately, it appears that our system did not properly apply the revisions you requested to your invoice. We sincerely apologize for any confusion or inconvenience this may have caused.

Please rest assured that we’ve identified and corrected the issue on our end, and we’ve taken steps to ensure that it doesn’t happen again in the future. Your satisfaction means a great deal to us, and we’re committed to providing you with a seamless and positive experience every step of the way.

If there’s anything else we can do or clarify, please don’t hesitate to reach out. We’re always happy to help.


JP
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JIM P.
Lawrenceville, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2025
client vérifiéVérifié Client
10
Outstanding
Japanese Auto Repair has taken care of my 2016 Prius for a number of years. Their service is quick and the people are very knowlegable. They have always done a thorough job and inspect the side issues I mention. They are great!
Jim P.
SHAD H. de Japanese Auto Repair a répondu le 03/13/2025 08:45 AM

Thank you so much, Jim, for the fantastic 5-star review! We truly appreciate your continued trust in us to care for your 2016 Prius over the years. It’s great to hear that our quick service and thorough inspections have met your expectations. We're always here to make sure your vehicle stays in top condition. Looking forward to seeing you again for your next visit!


MS
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MARK S.
Suwanee, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2025
client vérifiéVérifié Client
10
Multi-Year Customer
Great service as usual.
SHAD H. de Japanese Auto Repair a répondu le 03/11/2025 06:15 AM

Thank you so much for your kind words, Mark! We're thrilled to hear that you had another great experience with us. It's always a pleasure to take care of your vehicle, and we appreciate your continued trust in our services. We look forward to seeing you again soon!


RT
Rodney T.
Dacula, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2025
client vérifiéVérifié Client
Catégorie : Service
Rodney said they got him in quickly, they took care of the issues, the gentlemen were nice and seemed very knowledgeable.
Recommandé
SHAD H. de Japanese Auto Repair a répondu le 03/08/2025 10:20 AM

Thank you so much for the 5-star review, Rodney! We're thrilled to hear that we could get you in quickly and take care of the issues with your vehicle. Our team prides itself on being both knowledgeable and friendly, so we’re glad that stood out to you. We truly appreciate your feedback and look forward to serving you again in the future!


SB
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STEPHEN B.
Lawrenceville, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2025
client vérifiéVérifié Client
10
LX470 Oil Change
The wait for the oil change was supposed to take no more than 90 minutes but it only took 30 minutes. Also, the price was reasonable considering the shop specializes in Japanese Makes vs going to a generic or quick lube shop.
SHAD H. de Japanese Auto Repair a répondu le 03/05/2025 05:43 AM

Thank you so much for your kind 5-star review! We're thrilled to hear that your oil change was completed ahead of schedule and that you found our pricing reasonable. We take pride in specializing in Japanese makes, and it's great to know that you appreciated the quality and efficiency of our service. We look forward to serving you again in the future!


MM
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MARTHA M.
Duluth, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2025
client vérifiéVérifié Client
10
They’re awesome
They’ve always been pleasant and knowledgable. I’ve been coming here for a year now and have always had a pleasant surprise.
SHAD H. de Japanese Auto Repair a répondu le 02/26/2025 08:03 AM

Hi Martha,

Thank you so much for the amazing 5-star review! We're so grateful to have had the opportunity to serve you for the past year. It means a lot to us that you’ve consistently had a positive experience with our team. We truly appreciate your loyalty and kind words, and we’ll continue to work hard to provide you with excellent service. Looking forward to seeing you again soon!

Best regards,
Japanese Auto Repair


JM
Jessica M.
Kennesaw, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2025
client vérifiéVérifié Client
Catégorie : Service
Jessica said they had good quality speedy service with no issues.
Recommandé
SHAD H. de Japanese Auto Repair a répondu le 02/26/2025 08:02 AM

Hi Jessica,

Thank you so much for your 5-star review! We're thrilled to hear that you were satisfied with the quality and speed of our service. It’s always our goal to make sure everything runs smoothly, and we’re happy we could meet your expectations. We look forward to assisting you again in the future!

Best regards,
Japanese Auto Repair


KK
Kian K.
Suwanee, GA
Mazda 6
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/12/2025
client vérifiéVérifié Client
Catégorie : Service
Kian stated the business has good prices. Kian feels like he is not being up-sold at all when he is speaking to the representatives. Kian stated that the customer service is great and he overall is pleased with the business.
Recommandé
SHAD H. de Japanese Auto Repair a répondu le 02/14/2025 07:35 AM

Thank you so much for the wonderful review, Kian!
We're so glad to hear that you appreciate our prices and transparent service. Providing honest, top-notch customer service is always our goal, and we're thrilled to know you're pleased with your experience. We look forward to serving you again soon!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.