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SureCritic / CARSTAR J & W Collision Repair
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CARSTAR J & W Collision Repair

Score moyen
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(20 Avis)
63
Écrire un avis

Détails du score

5 stars
73%
4 stars
14%
3 stars
1%
2 stars
<1%
1 star
10%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
63
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(503) 472-0328
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1100 NE Lafayette Ave McMinnville, OR 97128-4139
Obtenir des directions
CARSTAR J & W Collision Repair's Avis
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(20 Avis)
Écrire un avis
Avis récents
CM
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06/25/2025
client vérifiéVérifié Client
9
Well organized and Convenient
Quickly answered texts and phone calls. Made car rental experience easy. Seamlessly communicated with my insurance company to whole time. Convenient location and service for our busy family.
MR
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Mary R.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2025
client vérifiéVérifié Client
10
Very easy to work with. Staff was friendly and made the process painless.
From start to finish the entire process was very easy.
RH
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Rachael H.
SUBA Ascent Onyx Edition w/7-Passenger Seating
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2025
client vérifiéVérifié Client
10
Excellent work
Great work, finished ahead of time, could not ask for more.
MJ
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Michelle J.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2025
client vérifiéVérifié Client
10
Bumper repair
The staff at CARSTAR is very helpful and friendly. I was new to the whole auto repair experience and didn't know much about the process and they helped me through it. I needed a rental car and CARSTAR is contracted with enterprise making picking up/dropping off a vehicle very easy. They have great customer service and had my vehicle repaired and returned to me in spotless condition!
EM
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Ed M.
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11/22/2024
client vérifiéVérifié Client
0
Poor
Poor
CC
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Chantel C.
SUBA Forester Wilderness w/Continuously Variable Transm
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2024
client vérifiéVérifié Client
10
Quick, friendly, and went above and beyond
I was very impressed !
BP
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Becki P.
SUBA Forester X Premium Automatic PZEV
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/06/2024
client vérifiéVérifié Client
0
Go somewhere else
They were very friendly but the cost to repair my vehicle was thousands of dollars more than what I was quoted. Luckily, I wasn't paying for it. They only communicated once during the week and a half they had my car. As far as I know the repairs are fine but I'm a 65-year-old woman who knows zip about cars and how they run. The absolute deal breaker for me was the ridiculous difference between the estimate and the actual cost.
BRIAN T. de CARSTAR J & W Collision Repair a répondu le 10/14/2024 01:27 PM

We're sorry to hear about your experience. It sounds like the cost difference gave you quite a shock, like finding out your car was secretly a luxury model! While we strive to provide clear communication and accurate estimates, it seems we didn’t deliver on that front this time. We appreciate your feedback as it helps us improve our practices. If you have any further concerns, please feel free to reach out directly. We're here to help, even if the car lingo can sometimes sound like a foreign language!

KB
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Kristie B.
SUBA Forester Premium Automatic PZEV
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10/30/2023
client vérifiéVérifié Client
10
Positive Repair Experience
I appreciate how fast they were to get my car in, the work was completed and my car returned to me on time as promised. My only complaint is that 3 times when I was told I would receive a call back on the progress of the car I didn’t get a call back. However , I know how busy they are, and when I called for updates they seemed knowledgeable of what had been done to the car so far. Other than that one little thing I am very happy with the service and work done to my car. I would recommend them.
AG
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Adriana G.
Dayton, OR
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/09/2023
0
Bad customer service
did not leave my vehicle looking like what it did when I dropped it off. They said they could not replicate it as it was aftermarket but the car was bought from Subaru like that. called to request previous parts and was spoken to rudely and condescending.
AG
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Adriana G.
SUBA WRX Premium Manual
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08/09/2023
client vérifiéVérifié Client
0
not the best experience
Dropped off my car and had it here for a week to complete repairs. Was told they could not replicate how my vehicle was dropped off cosmetically as emblem and pinstripe were considered “aftermarket” even though that’s how it was purchased. I have had work done at other shops who have replaced pinstripe and other details of vehicle. I called to ask about it and was met with attitude and have not been contacted from them again after asking for my parts to do myself. Please visit another shop if you don’t want to hassle.
JW
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Jonnie W.
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client vérifiéVérifié Client
10
Superb service
Everyone was friendly. They kept me informed of the timeline. They kept me informed of repairs and also gave me good information on upgrades I may take with my car.
RA
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Raven A.
SUBA Forester Limited w/Continuously Variable Transmiss
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client vérifiéVérifié Client
8
Good quality work
The work performed is good, the communication was not so much. Some calls, or texts during the process would have been appreciated. No completion estimate was given
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Markie B.
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Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
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client vérifiéVérifié Client
10
Nice job, but took longer than expected.
They did a very nice job repairing my vehicle, I am very pleased with their quality of work.
AJ
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Anna J.
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client vérifiéVérifié Client
10
Honest and Understanding
They were very easy to work with. The repairs were extensive, but i was kept informed throughout the entire process.
JR
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Joan R.
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client vérifiéVérifié Client
10
Excellent service
Wonderful in every way
1-15 sur 20 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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