The only thing that I would recommend is that when a customer tells the customer service rep the address and that it is a business address that they let the tech know that they are not making a house call. My tech looked for a house at the address he was given for 30 mins because I was at work and could not get to my phone to answer his call. I informed the rep when I set the appointment that I would be at work and even gave the name of the place I work.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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