Auto Repair, Auto Body & Collision Repair in San Francisco for All Makes and Models for over 46 Years
At International Sport Motors, we provide expert auto repair, factory-scheduled maintenance, auto body repair, and collision services for drivers throughout San Francisco and the Bay Area. Conveniently located at 440 9th Street, San
Auto Repair, Auto Body & Collision Repair in San Francisco for All Makes and Models for over 46 Years
At International Sport Motors, we provide expert auto repair, factory-scheduled maintenance, auto body repair, and collision services for drivers throughout San Francisco and the Bay Area. Conveniently located at 440 9th Street, San Francisco, CA 94103, we work on everything from daily drivers and work trucks to luxury vehicles, hybrids, EVs, and high-performance imports.
Whether your vehicle needs brake service, check engine light diagnostics, suspension repair, transmission work, oil leaks, electrical diagnosis, AC service, bumper repair, dent removal, paintwork, or full collision restoration, our team is equipped to help. We combine advanced diagnostics with experienced workmanship to keep your vehicle safe, reliable, and looking its best.
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Vérifié ClientHello Joel,
Thank you for taking the time to share your feedback. We truly appreciate it and take it seriously, as it helps us improve.
We sincerely apologize that your experience did not meet expectations, particularly regarding communication. We understand how frustrating that can be, and it’s an area we are actively working to improve.
We would also like to clarify a few points for accuracy. We are not able to file insurance claims on a customer’s behalf, so the additional claim would have needed to be initiated by you or your insurance company. That second claim was introduced while the first repair was already in progress.
Based on our records, the second claim was not inspected by GEICO until 4/13 and was not authorized until after that. As a result, we were not able to begin work on the second claim until 4/15. The vehicle was then completed and returned to you on 4/23. If there is any information we may be missing on your end, we are more than open to reviewing it.
We also did extend a $150 discount on the second claim as a gesture of goodwill.
That said, we recognize that your overall experience, especially around communication and expectations, did not reflect the level of service we strive to provide, and for that we apologize.
Regarding the concerns identified after delivery, including the exposed speaker wire and the interior door handle piece, we would absolutely like the opportunity to inspect and correct those items. Please reach out to us directly so we can arrange a time to address them promptly.
We value your business and appreciate the opportunity to make things right. Let me know if you have any additional feedback to help us improve our process and if you'd like to schedule a time to correct the issues.
Thank you,
Antonio
Yesterday, during a routine maintenance appointment, the technician found an exposed speaker wire on one of the doors ISM had repaired. Additionally, a piece of the interior door handle on the repaired passenger door is missing.
I am extremely dissatisfied with the service we received.