Serving Stow & surrounding communities since 2010. Voted Akron's BEST REPAIR shop five years in a row!Serving Stow & surrounding communities since 2010. Voted Akron's BEST REPAIR shop five years in a row!
My wife scheduled an appointment around 11am 5/5/23 for me to bring in my car on 5/8/23. I was told I would receive a text to confirm the appointment. And I did. One whole hour after they opened on 5/8. When I called to express my concerns (and, admittedly, some frustration) with the level of communication, (because this was NOT the first issue we've had with it), Phil essentially told me "Too bad. Bring your car or don't." And then hung up on me and cancelled the appointment. When I still showed to the garage, he yelled at me, put his HANDS on me and then slammed the door very close to me as I left. He is a very narrow man with a very flawed perspective on how to treat people, let alone how to treat paying customers. As long as he is in charge (of a business called INTEGRITY), I would suggest we all take our business elsewhere. I wish I could post the video here of him yelling in my face. Disgraceful. I'll have a link for it soon. They've taken up enough of my time for today, though.
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