business image

Ideal Hyundai

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(1 366 Avis)
70

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
66
Total des ReScores
4,4
Moyenne de ReScore
70
Score NPS ®

Détails de l'entreprise

À propos

Ideal Hyundai is conveniently located in Frederick, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Ideal Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Ideal Hyundai is conveniently located in Frederick, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Ideal Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(301) 663-3121

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
5871 Urbana Pike Frederick, MD 21701
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(1 366 Avis)

RI
gravatar
Robert I.
Frederick, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/10/2022
0
Catégorie : Service
Beware of the oil being used -it might not meet the manufacturer's specifications
On Monday May 23, I had my new 2022 Hyundai Tucson first complimentary service performed. My owner's manual indicated that FULL synthetic 0-20W is required. After the service was performed the invoice indicated a synthetic blend oil was used. After emailing Mr. Noel Miller, service manager, that an error was made , Mr. Miller indicated it was clerical error by the Parts department. Well my passed communications with Mr. Miller was very confusing. On May 25 , I asked Mr. Miller to prove that the correct oil was used. NO REPLY
On June 12, I wrote a personal letter to Ideal's owner Mr. DE Willard indicating that his Service Department would not verify that the correct manufacturer's oil specifications were being used. NO REPLY

Question: Is Ideal's Service Department using the correct manufacturer's oil specifications and can their correct usage be verified?
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.