Service après-vente's Avis

4,7

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Emile D.

Slidell, LA

07/18/2023

Catégorie : Service

Expect Warranty Repair Parts Nightmares...

This warranty repair department spares no expense to waste your time in telling you that parts, covered by warranty, are available which are really not. Two scheduled appointment trips already with the results being "we don't have your part" after both visits. It is very likely that the lack of organization at this location are extreme and impacting all the way to the customer's time which is obviously not valued at all. Don't buy from here if you want or expect good warranty service.

Emile D.

Slidell, LA

07/18/2023

Catégorie : Service

Expect Warranty Repair Parts Nightmares...

Rickeal P.

Slidell, LA

05/05/2023

Catégorie : Service

Service

On 4/27/2023, I went to Hyundai of Slidell to get my car serviced for the recall. During that appointment, it was brought to my attention that I actually had 3 recalls. Naturally, I wanted to go ahead and get them all handled. I was in contact with the Service Advisor, Donald Lejeune. The following day, I realized that my head light switch had been turned from 'Auto' and placed manually on. I thought it was odd but also thought one of the mechanics had switched it. Which was not a big deal. 2 days after the original service, my husband and I were driving and noticed that my lights were not coming on automatically in the evening like they normally do. We placed the light's switch in the auto setting and of course, my lights did not come on. Neither did the lights in the interior of my car. Not only did they not come on when placed in the proper setting, but the dashboard displayed the opposite of what the multi function switch was saying. So, if I placed my lights in the Auto position, on the dashboard it would say I placed them in the off position. My car had never done this before. I Contacted Hyundai of Slidell and told them what my car was doing. The service advisor Donald Lejeune informed me that it was my battery. Ok, my husband and I replaced the batter (we have a receipt to prove it), but the problem remained. I then contacted Hyundai of Slidell again, and spoke to Donald Lejeune and told him that the problem still remained. He set an appointment for my for 5/5/2023 at 9am. I get to the appointment and was told that this issues had nothing to do with what they fixed during the recall service. I respected what they said however, I informed them that this issue did not occur until AFTER they serviced my car. I've had my car since 2019, never had an issue with it. The ONLY reason I came in to get it serviced was because of the recalls. Had I never gone in, my car would still be functioning the way it was prior to the service. Donald Lejeune said that the mechanics will take a look at it. When everything was said and done, I was told that I needed a Multi Function switch which would be $481. When I asked how does a multi function switch just go out? He did not have an answer for me but was very adamant that the recall service had nothing to do with it. I'm not a mechanic, so you can tell me anything. What I do know is that prior to my car getting serviced, I had not issue with my multi function switch. What I do believe is that someone was messing around and caused damaged to my car. I do not at all recommend this dealership. If I can't take my Hyundai to a Hyundai dealership to get the appropriate services without feeling like I'm being taken advantage of, then this places these mechanics in the same category as other mechanics. They are swindlers and crooked.

Angelika M.

New Orleans, LA

10/12/2022

Catégorie : Service

Sales

In desperation of getting new car at the moment of buying, got new Kona over the phone. Stephen who I originally spoke to and helped me out was wonderful. Julia was sweet and as helpful as she could be. The financial advisor, more on pushy side, what I remember of old car salesmen type, which I was not in mood for after 14 hours of working. Tried to make it best, but noticed bullying among employees and that really rubbed me wrong way. Very happy with my car regardless.

Client vérifié

Slidell, LA

2022 Hyundai Santa Fe

04/02/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

satisfied customer

Always professional and courteous staff. Very family atmosphere. they are the best

Kathleen W.

Covington, LA

2021 Hyundai Palisade

03/29/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Satisfied Hyundai of Slidell Customer

We could not be happier with the sales and service departments at Hyundai of Slidell. We highly recommended this dealership to anyone looking for a new or used vehicle.

Client vérifié

Long Beach, MS

2021 Hyundai Santa Fe

ReScore Avis™

03/29/2022

Vérifié Client

Catégorie : Service

2021 Santa fe

Always makes things right

Avis original

03/29/2022

Type de service : Repair

Catégorie : Service

2021 Santa fe

Slow

LINDSAY N., Service Manager de Hyundai of Slidell a répondu le 03/29/2022 08:36 AM

I'm very sorry to hear your experience was less than perfect during your visit. Please look for my call so we may discuss this issue further. Thank you!

Joanne B.

Metairie, LA

2017 Hyundai Sonata

03/23/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

great service

Not all the same but this Hyundai dealership is the best I have known in the past 62 years. Ive been to many and I know great since it is so rare in a dealership after you bought car. My first Hyundai dealer ,I would not go back to.
I have found a rare one and I ll be back.
Joanne Bologna

Michal M.

Slidell, LA

2022 Hyundai Santa Fe

03/13/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

oil change

one gallon of oil leaked out onto my driveway

LINDSAY N., Service Manager de Hyundai of Slidell a répondu le 03/15/2022 09:57 AM

I apologize that this incident occurred!! I know you have spoken to Mr. Mike and I'm so sorry that I missed your call the other day. Please know that this is not our normal experiences given to our customers and unfortunately I wish we could have avoided the situation completely. I know its very frustrating and an inconvenience to deal with this all together. I look forward to speaking with you in the future.

Michael M.

Slidell, LA

2018 Hyundai Sonata

03/05/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Oil change/recall

Oil changes are reasonable

Client vérifié

Slidell, LA

2013 Hyundai Sonata

03/01/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent customer service

Always take good care of their customers and we’ll informed of the situation.

Jade P.

Slidell, LA

2018 Hyundai Elantra

02/16/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great as always

Hyundai of Slidell was amazing, as they always are. Won’t go anywhere else with my car.

Karen B.

Slidell, LA

2019 Hyundai Santa Fe

02/15/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

LOVE Hyundai of Slidell!!!

Wow, what a great experience, scheduling, service, and the staff were all amazing, convenient, quick and friendly!!

Client vérifié

Slidell, LA

2021 Hyundai Palisade

02/09/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great and quick service

Service was quick and dealership provided great service

Wanda F.

Slidell, LA

2015 Hyundai Elantra

ReScore Avis™

01/27/2022

Vérifié Client

Catégorie : Service

Rescore if my review

I really appreciate the service manager contacting me and going over my complaint. I definitely feel that this dealership cares about customers

Avis original

01/27/2022

Type de service : Maintenance

Catégorie : Service

Time from start to finish

The staff was friendly but length of time from start to return was excessive

LINDSAY N., Service Manager de Hyundai of Slidell a répondu le 01/27/2022 01:03 PM

I am so sorry to hear that you had to wait longer than our normal wait time. I know we are short staffed but that is no excuse to not at least communicate with you. Please look for my call to discuss this further. Thank you for your valuable feedback and repeated business.

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