Here at Key Hyundai of Milford, take care of our Milford & Fairfield Hyundai customers. We value more than just your business. We value you as a person and take pride in creating a wonderful customer experience. Here at Key Hyundai of Milford, take care of our Milford & Fairfield Hyundai customers. We value more than just your business. We value you as a person and take pride in creating a wonderful customer experience.
However, during the finance discussion, the Finance Manager mentioned that all vehicles receive ceramic coating but failed to disclose that this would cost $1,700. He asked me to sign without explaining the charge and did not provide a copy of the agreement, stating that all documents would be given on the pickup day.
On August 4th, I was informed that the sales team had been replaced Kyle and team, and the new Sales Manager was Anthony. Javier assured me that the spare tire would be provided on August 13th, and also agreed to give me a $140 check for merchandise which was also part of the deal. I signed a document with Javier and Anthony confirming this. However, the day before, Javier messaged that the check was not ready and then stopped responding.
When I visited the dealership, Javier falsely claimed that everything had been provided. Anthony also insisted they owed me nothing and refused to let me speak with the General Manager. They had removed the original deal sheet that listed the agreed items.
Now, neither the sales rep nor the dealership is responding to my messages. This review is my formal step to request resolution. Key Hyundai, please take responsibility and resolve this issue.
Anthnoy was telling that they sold the car of less to me even though it was their decision to sell when I gave my offer. I don’t know how a sales manager can tell this to a customer. Even he told you just one customer do what ever you want to do.