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4,6

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Conner S.

Louisville, KY

06/10/2025

Very Poor Knowledge and Service

Unfortunately, I'm extremely frustrated and disappointed with this dealership. First the salesman told me that the electric car I was purchasing did not come with a charger, and that it would cost extra (that is incorrect). Then he gave us wrong information about the $400 charging credit that comes with the purchase, telling me the name of a company that we later found out no longer worked with Hyundai. The actual charging company was not provided to us until we asked, and by then our credit had expired. The dealership said that there was nothing they could do about it, despite the fact that it was completely their own mistake.

Katelyn E.

Magnolia, KY

05/07/2025

Rude, Lack of Care, Quality, and Customer Satisfaction

I put a deposit on a jeep they had there to hold it till i could look at it. well, that was a waste of time. I got to the dealership and had to wait 20 min to even get to talk to someone or get to see the jeep I had been inquiring about. Then, we looked at the car and quite a few things caught my eye. One, the back was missing the original layout panel, and under there was no pump or anything; blank. When I asked if I could get something in place of that, I was told no, it would be costly...even just jumper cables. It was also missing floor mats. When I asked for those as well, he said it would be costly, I said no..A car needs to come with floor mats. He took some from another car and said he'd have to decrease the other car price by 200 now..Two, car was smoke in. You could smell it evidently, and that lowers the price of the car, which of course, they didn't. Three, the hood area had oil dripped and everywhere. When we asked about it they tried to accuse my father, who's a mechanic, of making the mess, and tried to deny it was oil even though you could plainly see it. The boss, Justin, was like it's not oil, it's clear coat. One of the salesguys even touched it then licked it to taste... Gross. When I pointed out it was brown, Justin goes, I guess it is oil....Forth, we go inside to talk price. Justin says he doesn't want to budge because he has two people "ask about the jeep this weekend"...Then when I went on a rant of how everyone wants to negotiate, he was willing to somewhat drop the price. I walked away due to nonsense after nonsense. Just be prepared to be told you're wrong and not heard.

Katelyn E.

Magnolia, KY

05/07/2025

Rude, Lack of Care, Quality, and Customer Satisfaction

Kathy F.

Louisville, KY

01/10/2025

Sold us a lemon

These people are crooks. They sold us a car that was back in their shop within a week of us taking it home. It was in the shop four times in the first two months we had it and now we’re having to put a new engine in it six months later

It’s cost us over $8000 to date to get this car running like it’s supposed to be, and they were rude and would not extend the warranty another three months. If they had, they would be paying for this new engine, not us
don’t ever buy anything from these people. They are the worst

Delvis B.

Louisville, KY

10/21/2024

Paint is coming off

My wife and I, we bough a Hyunday Santa Fe 2020 almost 5 years ago and two days ago we realized that the painting is coming off, I don’t think that this is normal, I think that this shouldn’t be happening to a car in just 4 years, what a bad quality paint they used for this car

William B.

Brandenburg, KY

10/24/2023

Great experience

One of the best Dealerships i've ever been in people there are so Professional and laid back. You need to talk to Carlos Montero He was our salesman. We are very happy with our trade-in we had 2018 Lincoln MKC Received a fair price on I'm the trade in ending up buying 2024 Hyundai Tucson. If you're in the market for a Hyundai, go to Hyundai of Louisville ,They will take care of you there.

William B.

Brandenburg, KY

10/24/2023

Great experience

Honarai H.

Louisville, KY

06/18/2023

Went in with a blown engine left with a hole in my catalytic converter and transmission leak

First let me start off by saying if I could give less than one star I would. My issues started when I needed service on my car due to engine failure. I was scheduled an appointment for 2/09/2023, I dropped the vehicle off on 2/07/2023 with 129,036 miles on it to ensure they had the vehicle when needed. Then 02/09/2023 comes and goes and I don't hear anything in regards to my vehicle. Next a week goes by and I still hear nothing in regards to my vehicle. I called the store multiple times and left messages for the service department and never got a call back. After 2 weeks go by without hearing anything about my car I contact the corporate office and they assign me a case manager and I finally start getting information. At that time my car still has not been looked at but was in line to be looked at. Time passes then I hear back from the case manager that they have an engine on order and when it is scheduled to be in. By this time a whole month has gone by and I was just getting information about my vehicle. My wife and I were sharing rides with each other to get to work due to not knowing for the first month any information regardless of how many times I called. Once a case worker got involved I started having some sort of communication. Fast forward to 3/28/2023 I received an email regarding my vehicle being completed. My wife and I make arrangements to pick up our vehicle they did their inspection and stated that I needed the transmission fluid changed and the rotors turned and brakes replaced. I opted for them to change the transmission fluid but not the brakes. They also said that after the engine replacement I would need need drive belts and a new air filter. I picked the vehicle up and was not directed or told anything about the sticker with the mileage on the car when the engine was replaced, I was not told if it was a whole new engine, if it was a used engine, or if they just rebuilt the engine with new parts replacing the old parts. I paid for the transmission flush got in my vehicle and drove off. 27 miles into my drive the check engine light comes on the car has felt and sounded really badly and not like a car that just had an engine replaced, so I pull into the driveway and park the vehicle. After this I called the store multiple times and left messages to not get any calls back, I also emailed the email address that was listed on the front of my paperwork, with no answers. Finally after multiple daily calls I was able to actually reach a person and was told to bring my car in on 4/20/2023. I took the car in and left it with them. Since then I called a few times to inquire about my vehicle and got no answer. Then yesterday I receive a text message telling me that my vehicle has been inspected and it needs a new oxygen sensor and new catalytic converters due to failure, They also included the prices for these services but never contacted me to talk about what was wrong, how it happened or any details just a message asking if I approve the services or not. I didn't have the chance to inquire if the previous engine failure could have led to either one of these issues happening. Just a message that felt like it was asking am I paying for this or not. I am no mechanic or not but could a catastrophic engine failure cause other issues and if it does, are those things not covered under warranty? One of the main things that has aggravated me other than the lack of communication is the fact that I drove my car less than 30 miles after service and have multiple codes and then being expected to pay $200 for diagnostics when I feel that these issues should have been caught and/or noticed in the 2 months my car was in the service department not in the 30 minutes of me picking my car up after service and and inspection was said to have been completed. I came to find out from a third party mechanic that I had a huge hole in the bottom of my catalytic converter that he suspected not happen naturally nor was it caught when they changed the transmission fluid. But the third party mechanic brought me right to see the hole and with the car on the lift it was plain as day. The RO# is 198322 for reference and with this review I would say if you have the chance or ability to take your vehicle elsewhere I would. Fast forward to me being at 129344 which is a little over 300 miles after having the transmission fluid changed I now have a transmission leak.

Honarai H.

Louisville, KY

06/18/2023

Went in with a blown engine left with a hole in my catalytic converter and transmission leak

Honarai H.

Louisville, KY

06/18/2023

Went in with a blown engine left with a hole in my catalytic converter and transmission leak

Honarai H.

Louisville, KY

06/18/2023

Went in with a blown engine left with a hole in my catalytic converter and transmission leak

James C.

Louisville, KY

09/16/2022

Terrible customer service

I have never been treated so poorly by a salesman in my life. He could not answer any questions about the car I was looking at and refuses to get them. He was argumentative any time I asked a question. When we got back to the dealership it was a little past closing and he took the keys in and drove off mad without telling us what was going on. They lost my business for life.

Sheila K.

Louisville, KY

2016 Hyundai Veloster

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly and professional!

Fast work and actually take the time to ask if you have any concerns.

JOHN P., Service manager de Hyundai Of Louisville a répondu le 04/04/2022 07:47 AM

Thank you for the five star review!