We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Tennessee, Alabama and Kentucky as well. Come We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Tennessee, Alabama and Kentucky as well. Come and see us today! ...more
Finally the car is ready (5 days later with zero updates) and they didn’t have to do ANYTHING to it. Said that the recall service DID NOT need to happen after running tests (cool…but 5 days?) while trying to sell me on “needed” services.
Go to pick up car and the service guys are not speaking to each other while bringing our car out, frustrating the guy trying to pull our car out. He backs up, puts it park and starts talking to another service guy out the window for several minutes NOT about my car but about the clown show show happening in the lot. Finally having it with the lack of customer care, I STOMP down to where he’s parked and LOUDLY instruct him to get out of my car…I’m tired of waiting again!!! Some guy instructs me that I “better calm down”. Better calm down? “Or what?” I ask. Service guy starts taking off lanyard from around neck and setting stuff down like he’s about to fight. I get the car, let them know what think of them in my best Army vernacular and leave.
These folks do not care about you, your time, and more than likely…your car.
EDIT: lol. Nick Taylor just called to say that we were “fired” as customers as if after my exit I ever had the intention of showing up at this dealership again. Clowns.