Hyundai of Athens offers the highest quality repair and maintenance for your Hyundai vehicle. Hyundai of Athens offers the highest quality repair and maintenance for your Hyundai vehicle.
Hello,
I am sorry to hear you are having issues with oil consumption with your Hyundai. Hyundai did change the parameters for oil consumption concerns under warranty in the beginning of February. I would be more than happy to go over this with you, this way we can see if there is an option of getting this covered under warranty for you. I am also very sorry that one of my team members got snappy with you, there is no excuse for that. Please accept my apology on behalf of them. When convenient please feel free to give me a call at the number listed below or respond to this email so we can go over your oil consumption concerns.
Hello,
This is Chris Singh, the service manager at Hyundai of Athens, I am very sorry to hear about your recent experience with us. My team here tries to execute great customer service everytime with every customer. Please accept my apology on behlaf of myself and my team here. I would appreciate the opportunity to speak with you so I can both get more details on your service visit as well as see if there is a mutually agreeable solution to make things right. You can contact me at 706-612-9500 x3009 or you can simply reply to this email if you prefer.
Yours truly,
Chris SinghTo whom it may concern,
This is Chris Singh, the service manager at Hyundai of Athens, after reading your responses I was quite disappointed in my team as we usually execute great customer service. Sounds like the ball was dropped in getting the parts ready for your appointment. Please accept my apology of behalf of Hyundai of Athens and my team. I would appreciate a moment of your time, preferrably by phone, to talk over some details of your visit and hopefully find a mutually agreeable resolution.
Your truly,
Chris Singh