Come visit the brand new Hyundai of 110 in Farmingdale. We can handle all your auto needs whether you are looking to purchase a new vehicle or have a service done on your current vehicle. Our professionally trained staff is here to address all your vehicle's needs. Make an appointment today! Come visit the brand new Hyundai of 110 in Farmingdale. We can handle all your auto needs whether you are looking to purchase a new vehicle or have a service done on your current vehicle. Our professionally trained staff is here to address all your vehicle's needs. Make an appointment today!
When I looked in detail at the contract for the warranty and it’s hysterically vague: THERE IS NO DETAIL ON WHAT QUALIFIES FOR SERVICE IN FULL DETAIL JUST BIG LETTERS AND ITEMIZED SERVICES WITHOUT DESCRIPTION WITH BULLET POINTS ONLY. Basically a huge marketing flyer. Then after going out of my way, reading my rights, speaking DIRECTLY with Hyundai I was advised that there will not be a service fee if I cancel it under a month & what happened was my contact was already financed the warranty for that extended contract period. I was worried what they sold me was not genuine Hyundai protection plan because apparently that can happen, depends on the dealer, luckily it was real. Also, Gerard felt so comfortable in our initial conversation that he put on blast inappropriate personal comments about the young lady who works in the front, about her personal accident. I found completely inappropriate to share and disrespectful. He has no respect for his staff, first time I attempted to cancel the warranty, he mentioned over the phone, “the sales person who helped us can no longer help us in any way and we have to get through him.” And it makes sense he does all of that bc he knows he messed up, he’s thinking about himself and own dealers pocket. He also explained on the phone “a PRORATE fee” for cancellating before the year (mind you this has been less than a week purchased) the service fee would be 3k out of pocket and it would be dumb to cancel bc then I lose 3k. First time hearing term “prorate”, first time hearing “3k out of pocket” and him mockingly saying if I wanted to, he can send the email right now for me to sign which I found a load of garbage without me doing MORE research. You would think I went to law school or something.
When cancellation process started a week after purchase date. When I showed up “unannounced” to get my DETAILED COPY extended warranty info, Gerard’s face went red which was beautiful to see. When approached by the salesperson, they were empathetic and apparently didn’t know how our finance process worked, I found that to be a bit of a stretch given their years of experience. So there goes that trust. That trip was a waste of time bc the “Hyundai claims office was closed to call” that’s what the fiance person said, which was a lie actually because they are 24/7 service. I did schedule a visit with him later on and he now changes the story and admits there’s a prorate fee of 3k and he would email a document to sign to cancel the warranty. Again, this guy is Gerard’s coworker, he’s going to do his best to cover his you know what. So I ended up wasting ANOTHER trip there bc that time again “you came in too late, Hyundai claims offices are closed.”
Ended up calling them around 11pm, offices STILL opened and submitted paperwork via email with Hyundai. Unfortunately, once paperwork goes through I have to wait on dealership to send money back & this took over a month to get back :) I had to go physically in person and “magically” everything got processed. I even got a call later on begging me to reconsider the warranty. Never going back there again. I don’t regret that entire process because that’s 10k given back to me, and as a consumer you should know your rights. What I dislike the most is that they claim to be proud to be a new dealership in the market. In terms of building client base, I think the only client base they have is the lease contracts because those they can play with those numbers the most. At least I can say I took this as a learning experience.
AVOID THIS DEALERSHIP