Hyland Auto Repair's Avis

4,9

(179 Avis)

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Brian b.

Tempe, AZ

12/21/2022

Charges for work that was not done

David Hyland. You screwed me over and you know you did. Unfortunately you are going to get away with it. I feel sorry for you for being dishonest. I don't know how you get good reviews from anyone with your attitude. You seem nice at first but the moment someone complains or questions the work you turn nasty. I'm no dummy, I know exactly what happened and you should be ashamed of yourself. Your a good manipulater .I'll give you that. Have a nice Christmas and think about treating your customers better in the new year

Brian b.

Tempe, AZ

12/17/2022

Charges for work that was not done

Very disappointed with the work performed or not performed correctly. I went in for a new alternator and was told the valve cover was leaking oil on it and needed to be fixed as well. They did install a rebuilt alternator. When I took it home the check engine light was on due to an intake manifold leak, I took it back and they did fix that for free. Then a few days later I noticed that oil was still leaking on the alternator so I took it back again and was told to bring it back again next week. In the meantime I went to emissions testing and was informed that there was a recall notice for that same problem. So I took it to the dealership for the recall repair and showed them the invoice from Hyland and asked them to inspect the work Hyland had done 2 months earlier and give me a report if the work had been done properly or even done at all.... the technician at the dealership said the valve cover gaskets was original and had never been replaced. So I called David Hyland the owner of Hyland auto and questioned him about the work and asked for a refund for the work I paid for that was not done. At that point he got very defensive and insisted that everything I paid for was done and that I should have brought the car back to them instead of taking it to the dealership. They seem like nice people and have mostly good reviews but don't be fooled by the friendly attitude. If you have parts replaced always ask for the old parts back because you own them. I'm no dummy I have been fixing my own cars for years until they got to complicated and computerized and I am sure I was charged for work that was not done. I even have a statement from the dealership that says it wasn't done. So my only choice is to let it go and accept a $600 loss of taking them to court to seek reimbursement

Paulette B.

Tempe, AZ

07/23/2019

Hyland Auto ranks a 5 Star

A hot day driving on Guadalupe Rd. Stopped by a passing train and my car's alternator decides to die. I was rescued by the people at Hyland Auto. In no time, they had a new part installed at a fair price. Customer Service was great. They sent me home in an Uber compliments of their shop then the service manager drove to my home to pick me up and return me to the shop a few hours later. I highly recommend this shop. Extra added attraction - donuts and coffee on the house. Will return there for all my auto needs.

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Pat R.

Mesa, AZ

10/20/2018

Thanks Hyland Auto

Second time having work done to my car, alot of work. Staff was informative and pleasant as the first time. Work was completed in a timely manner and estimated cost at the beginning was correct.

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RHONDA S.

Phoenix, AZ

Jeep Cherokee

09/13/2018

Vérifié Client

Have helped me twice in a crunch situation with my car, would have been stranded otherwise.

Stated above

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Client vérifié

Chandler, AZ

Toyota 4Runner

09/02/2018

Vérifié Client

Always a positive experience at Hyland Auto

Dave and his crew always provide great service

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Hyland Auto R. de Hyland Auto Repair a répondu le 09/04/2018 09:38 AM

Thank you so much for the positive review!!
Thanks,
Hyland Auto Repair

Client vérifié

Tempe, AZ

Chevrolet TrailBlazer

08/31/2018

Vérifié Client

Always a easy experience at Hyland!

Honest, good prices and good service!

Recommandé

Hyland Auto R. de Hyland Auto Repair a répondu le 09/04/2018 09:39 AM

Thank you so much for the positive review!! We appreciate that!!
Hyland Auto Repair

TIM and LISA B.

Mesa, AZ

Toyota RAV4

08/21/2018

Vérifié Client

Consistent Quality Car Care

Dave and his crew continue to do outstanding work on both of our vehicles! I won't go anywhere else!

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Hyland Auto R. de Hyland Auto Repair a répondu le 08/24/2018 11:12 AM

Hi Tim and Lisa,
Thank you guys again!! We are very appetitive of your loyality!! We are so glad to be here for you!!
Hyland Auto Repair

Julie D.

Tempe, AZ

08/21/2018

Knowledgeable and Honest

It was my first time at Hyland Auto today, and it won't be my last. Not only is the team knowledgeable and friendly, they are incredibly honest. I will 100% be using Hyland again for my future auto needs.

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Hyland Auto R. de Hyland Auto Repair a répondu le 08/24/2018 11:14 AM

Hi Julie,
Thank you so much the great reviews!! We are so glad you were happy with our services!
Thank you, Hyland Auto Repair

DICK and MARIANNE B.

Chevrolet Tahoe

07/08/2018

Vérifié Client

Ansolutely trustworthy

I have used Hyland since they opened their doors 18 months ago and couldn't be more pleased with their operation. They are honest, thorough, and priced fairly. I am out of town frequently and it gives me great comfort to know that if there is a problem with our vehicle my wife can go there and not get ripped off.

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Hyland Auto R. de Hyland Auto Repair a répondu le 07/09/2018 12:32 PM

Hi Dick,
Thank you so much for giving us the great review!! We love the feeddback!! Thank you for your business and being a loyal customer!
Thank you,
Hyland Auto Repair

F R C.

Tempe, AZ

06/21/2018

Long Time Customer

I've been a customer of David Hyland for many years and over that time through experience, learned to trust him in an industry where it's often difficult to believe or trust what you're being told.

He takes the time to discuss any issues he or his technicians find, options, whether it's a "must fix now" or if the repair can be scheduled for a later date. Price/cost estimates are reasonable and there are no surprises (expect a few times, the final cost was somewhat less than initially quoted) at pick up time.

I take meticulous care of my cars and Dave's the one I trust to keep me and my family safe.

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Hyland Auto R. de Hyland Auto Repair a répondu le 06/21/2018 01:32 PM

Hi F R Cooper,
Thank you so much for the awesome review!! We really appreciate you taking time to do that for us!! Thank you for being a long time and loyal customer!! We look forward to your business in the future!!
Thank you,
Hyland Auto Repair

PAUL B.

Payson, AZ

Chevrolet Pickup

05/08/2018

Vérifié Client

Another Great Experience

I have been a customer of Hyland Auto Repair since it opened, and every experience has been positive. I would highly recommend their services.

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Hyland Auto R. de Hyland Auto Repair a répondu le 05/09/2018 08:36 AM

Hi Paul,
Thank you for Great review!!! We always appreciate you taking time to give us 5 stars!! We thank you for your loyalty and look forward to seeing you again!!
Thank you,
Hyland Auto Repair

Stevie F.

Tempe, AZ

GMC Acadia

04/18/2018

Vérifié Client

Catégorie : Service

Stevie said they were so wonderful, honest and they gave her a fair price. They didn't try to pressure her into doing something more.

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Hyland Auto R. de Hyland Auto Repair a répondu le 04/20/2018 11:15 AM

Hi Steve,
Thank you so much for the awesome review!! It means so much to know you were satisfied with our service!! Have a great day!
Thank you,
Hyland Auto Repair

David K.

Arizona

Chevrolet Suburban

ReScore Avis™

05/16/2018

Vérifié Client

Catégorie : Service

David said this business completed the additional work he wanted done. They went above and beyond to fix what they were supposed to fix. They did a few additional repairs that were costly, but he did not have to pay out of pocket. They helped him out by replacing other items free of charge. He thanks them for everything and he appreciates all that was done for him.

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Avis original

04/17/2018

Catégorie : Service

David said his experience was good, but when he got home he realized that the work he had asked and paid for was not done. He would however, still recommend this business for service.

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SocialCRM de Hyland Auto Repair a répondu le 04/19/2018 02:45 PM

David,

Per our conversation, thank you for bringing this up to our attention. I am glad we were able to resolve this concern.

Richard B.

Tempe, AZ

Oldsmobile Cutlass

04/13/2018

Vérifié Client

Catégorie : Service

Richard said he's been going to this facility for a long time and recommends them.

Recommandé

Hyland Auto R. de Hyland Auto Repair a répondu le 04/17/2018 12:52 PM

Hi Richard,
Thank you for the 5 star review!! We certainly appreciate that!!
We thank you so much for the long time loyalty and look forward to seeing you again.
Thank you,
Hyland Auto Repair

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