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Hoselton Collision

Score moyen
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(12 Avis)
44
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
44
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(585) 662-2332
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
909 Fairport Rd East Rochester, NY 14445-1911
Hoselton Collision's Avis
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(12 Avis)

ML
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Mark L.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2025
client vérifiéVérifié Client
10
Repair of Subaru Ascent
Quality of repair is excellent. Minor body damage which had no effect on mechanical or electrical components.

NG
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Nicholas G.
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/18/2024
client vérifiéVérifié Client
6
Rental car problem
Thanks for listening.
Jim V. de Hoselton Collision a répondu le 06/18/2024 01:11 PM

Hello Nicholas, Thank you for sharing your feedback with us. We appreciate your perspective and are always looking for ways to improve. We appologize for the inconvenience you encountered with the separate Rental Car Service. We value your business and hope to have the opportunity to provide you with a five-star experience in the future. Best regards, Hoselton Collision


JG
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James G.
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/12/2024
client vérifiéVérifié Client
8
Customer focused repair center
The people at Hoselton Collision turned an unpleasant accident into the best outcome I could expect. Everyone I talked to was very helpful.
Jim V. de Hoselton Collision a répondu le 06/18/2024 01:11 PM

Thank you for taking the time to share your experience with us, James. We're thrilled to hear that our team was able to turn a challenging situation into a positive outcome for you. We aim to make the collision repair process as smooth as possible, and we're delighted to know that our staff was helpful throughout. If there's anything else we can assist you with in the future, please don't hesitate to reach out.


CT
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Catherine T.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2023
client vérifiéVérifié Client
10
Hoselton Collision
Hoselton Collision was extremely helpful after I was in an accident and needed my car repaired. They explained the process and answered any questions I had. They were also very flexible when scheduling while I waited to hear from my insurance company.

CA
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Carolyn A.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2023
client vérifiéVérifié Client
10
excellent
excellent experience

RA
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Rachel A.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2023
client vérifiéVérifié Client
10
Quality work
10 out of 10. We will continue to go here for any body work that is needed.

KS
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Kimberly S.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2023
client vérifiéVérifié Client
10
Subaru Crosstrek repair
Recommended by Subaru dealer. Entire process from drop off to pickup went smoothly. Employees were knowledgeable, a pleasure to deal with, and kept me updated on the status of the repair. I am impressed with the quality of the repair.

GT
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Gerald T.
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/06/2022
client vérifiéVérifié Client
5
Schedule and communication issues
The quality of work was above average however scheduling was canceled twice and didn’t receive a call when service was complete. Their feedback to me was dishonest when they said they called but I have no record of a call.

HL
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Harry L.
Fairport, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2022
10
Review
I already commented regarding my opinion of Hoselton Collision Shop people and the quality of work.

LF
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Lauren F.
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/28/2022
client vérifiéVérifié Client
2
Wouldn’t Recommend
Starting with the good, the actual issue we brought it in for was fixed. The manager was also helpful overall and fully transparent.

For the bad, it was estimated at 5-7 repair days and we waited 45 days to get our car back due to a combination of shipping issues of parts and unreliable techs not showing up for work which impacted scheduling.

Our car came back with scratches that it did not go in with. There’s of course no way to prove this now but who knows what happened sitting in their lot for 40+ days unattended. We also recently discovered a liquid had been spilled in the spare tire area of our trunk. Lots of cleaning and baking soda to correct the smell happening thanks to this spill. Was absolutely shocked to see liquid still on the spare tire in an area totally sealed off from the outside world.

DL
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Donald L.
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/11/2022
client vérifiéVérifié Client
7
Too long to wait for parts.
Nice people to deal with. Quality of work was excellent. Communication was nonexistent.

RS
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Ray S.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2022
client vérifiéVérifié Client
10
My experience with Hoselton was nothing but excellent! Heather and Justin answered all my questions and concerns. Their communications were excellent. The shop's work was excellent. The car came back looking and working like new.
Terrific, excellent, professional, great communications with me. I can't say enough positive things about the Hoselton Collision shop. I would highly recommend them to repair your vehicle. Thank you Heather and Justin at Hoselton Collision!!

12 sur 12 résultats
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