Thank you for sharing your experience with us. It's always insightful to hear from someone who's had a long-standing relationship with our services. We strive to uphold our reputation, and it sounds like we may have missed the mark this time. We'll certainly take your feedback to heart, as it helps us improve. If you’re open to it, we’d love to hear more about how we can better meet your expectations in the future.
We appreciate your feedback and are glad to hear that your experience was top-notch. It sounds like we managed to execute a smooth operation from estimate to repairs—like a well-oiled machine, just without the grease stains. It's fantastic to know that our team's friendly demeanor and timely updates made a difference. We strive for that “accident? What accident?” look, and we’re delighted that you found it! If you ever need more assistance in the future, you know where to find us.