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Gracie M.

Pooler, GA

02/05/2022

Catégorie : Service

Not Ready to be a Luxury Car Dealership

This Dealership, especially the Service Center is "NOT" ready to be compared with other luxury dealerships, i.e., Lexus or Mercedes. Genesis Motors charge luxury prices for their vehicles (which fall short in quality in comparison to other similarly priced luxury vehicles), but their service is extremely disappointing. I have owned several Brand-New Mercedes and Lexus vehicles. Recently, I leased a 2022 G80 Prestige & have encountered issues with the service and quality of the vehicle since the night I completed the paperwork. Trying to work with the service manager has been a nightmare. I was told to wait 2 weeks for them to look at the issues; I was not given the option to wait 2 weeks before making a decision to purchase the vehicle. I'm having to pay for a "New" car that needs repairs less than 2 weeks after driving it off the lot. No one has advised me when this car will be repaired, but I have received notice that the monthly payment is due.

Christopher F.

Savannah, GA

2019 Hyundai Ioniq Phev

02/05/2022

Type de service : Repair

Catégorie : Service

Avoid this dealer at all cost

AutoNation is horrible. don't waste your money and buy elsewhere. 6 month wait time for a repair. Then instead of fixing the issue they broke two more items. Corporate office is unresponsive. Still waiting on $1800 in rental reimbursement for warranty work.

JESSICA C., Service Director de Autonation Hyundai Hilton Head a répondu le 02/06/2022 05:36 AM

Thank you for your feedback. I will contact you on the next business day and will assist with your concern in any way that I am able to. This particular reviews score does only reflect on the current servicing dealer which was Hilton Head.

Jessica Cody
Service Director
Hilton Head Hyundai
(843)208-1234
jmarsh-brown@hiltonheadhyundai.com

"Treat people as if they were what they ought to be, and you help them become what they are capable of being."

--Johann Wolfgang von Goethe

JESSICA C., Service Director de Autonation Hyundai Hilton Head a répondu le 02/07/2022 04:08 PM

Thank you for speaking with me. Again I will pass along all of your information thank you for your business.

Jessica Cody
Service Director
(843)208-1234

"Treat people as if they were what they ought to be, and you help them become what they are capable of being."

--Johann Wolfgang von Goethe

Tara G.

Beaufort, SC

10/14/2021

Catégorie : Service

Service department is worthless

Brought my daughter's car into this service department due an issue with the engine in Dec. 2020 and had to have it replaced but no call was given to explain that the old parts from the engine would be put back into the new engine yet it is Hyundai's best practices is they are supposed to contact the owner and ask if they would like to purchase new belts and parts but my daughter never got a call and the service department made the decision for her to place the old parts back into the new engine, which Jessica the service manager informed us of when we came in about the belt. Well since then we had to take it in for a new belt in June 2021, and now one of the ignition coils is going, which are all thing not covered under warranty of a new engine. This service department seems to only be concerned in making money and not the safety of their vehicle owner's. I will not own another Hyundai nor will I use this service department again and I will make sure anyone in this area knows to take their business elsewhere.

Johnna G.

Okatie, SC

10/14/2021

Catégorie : Service

My car is consuming oil and Hyundai refuses to fix the issue

Another dealer changed my oil in December 2020 prior to an 1800 mile round trip. Upon my return, my engine was rattling so I brought it into the Hyundai dealership to be evaluated. I was told there was 1 quart of oil in it and that it was black. Based on the fact that the technician topped off the oil but did NOT CHANGE it, an oil consumption test was not their plan until questioned why they weren’t going to do one. The oil consumption test was completed, and the results were within “normal range” and the case was closed. I then asked when I was due for an oil change and the service advisor told me something along the lines of “We’ve been adding new oil to your vehicle each time so it’s basically an oil change.” I then asked, “What about a new oil filter?” to which her response was “we’ve been replacing it each time,” which was later denied. I then went on another 1800 mile round trip in May, right after the initial oil consumption test was done. About 1550 miles into the trip, my oil light started to flash. I called the service advisor and explained my situation and told her I needed to add a quart of oil so I could get home. I brought my vehicle straight to the dealership which then left me without a vehicle for an entire week while it sat waiting to be looked at. I had to call to get an update because no one was reaching out. By the end of the week, the service manager called me to ask about the situation and explained the reason this caught her attention was that I had an aftermarket oil filter on (which was put on by the other dealer when they changed my oil). I explained that the service advisor told me it was being replaced each time. The service manager then explained that they were going to re-do the oil consumption test so that she could oversee it. The oil consumption test was completed, and I was again denied any sort of repair. I explained there is a pattern of extended highway milage and was told that didn’t matter, even though it’s happened two trips in a row. They escalated the case explaining my situation and it was again denied. They then referred me to Consumer Affairs. My case manager explained that she would need to contact the technician and “if they said it’s within normal range then it’s within normal range” and nothing can be done. My case manager called me again over a week later saying she has been unable to reach this dealership and asked if I had been in contact with them. I said I left a message for the service manager and have not heard back. My case manager asked me if I could go to another dealership and explained she wanted them to do an inspection with the involvement of Techline and that she would continue to attempt to reach the service manager. In between calls from my case manager I checked my oil and it was to the bottom line on the dipstick after only 1500 miles. I was eventually able to get in contact with the service manager and explained that my oil was already low and what the case manager and I discussed. She explained to me that my case manager was wrong and that techs don’t talk to them and she hasn’t received any sort of communication from Consumer Affairs. I took my vehicle in the next day and was told the oil was .8 quarts low and that if these results were submitted it would again be denied. Rather than continuing to waste my time I asked that an appraisal be done before I pick up my vehicle the following day. I arrived at the dealership, was told by the service advisor that my oil was topped off, the service manager then said that’s not true and the oil was not touched and that no one had time to do the appraisal (in the ~4 hours it was there the day I picked it up) and to go online to get the estimate.
I don’t understand 1) why my oil level was not checked before initiating the second oil consumption test (this would have proven my oil was consumed on the extended highway trip) 2) why I was referred to Consumer Affairs if they’re going to base their decision off what the technician tells them 3) why no one at Hyundai is on the same page. I have now had 4 different Hyundai employees telling me a different story. The amount of miscommunication is shocking.
There are 3 Hyundai owners in my immediate family. Not one of them will be a returning customer. I originally purchased a Hyundai because of “their great warranty” but this experience has proven otherwise and that some dealerships don’t actually care about their customers or their safety.
My vehicle is less than 5 years old and still under warranty. I should not have to add oil in between oil changes, let alone on a single road trip. As a young female that makes frequent trips from SC to NY, I now will be worried every time I travel that I am going to break down and believe that Hyundai is creating a dangerous situation.

Jeff H.

Savannah, GA

09/10/2021

Catégorie : Service

Extremely Poor Customer Service by Finance Department

We paid cash for a used vehicle and had not received the title from Peacock Hyundai. Dealership has cashed the check and we have confirmed with our bank that the funds were transmitted. When my wife investigated she found that Hyundai had placed an electronic lien on the title. After trying to contact the title office and general manager no one has had the courtesy to call her back. I am currently stationed overseas and the dealership will not accept phone calls from out of the country. Very disappointed after having purchased 2 cars from Peacock dealerships in the past year.

JESSICA C., Service Director de Autonation Hyundai Hilton Head a répondu le 09/13/2021 09:17 PM

Thank you for your feedback. This portal is for service related concerns, your thoughts have been shared with the appropriate parties.

SAVANNAH M.

08/20/2021

Catégorie : Service

THE BEST

i appreciate everyone in the service department and all they are doing through these tough times. thank you and keep it up!

Jim L.

Okatie, SC

08/20/2021

Catégorie : Service

No appointments

Tried to schedule an appointment due to check engine light coming on. Was told nothing until November!
Guess they expect me to drive the car that way for over 2 months! Bought many Hyundais but guess it's time to look at a company that can actually service their vehicles

JESSICA C., Service Director de Autonation Hyundai Hilton Head a répondu le 08/20/2021 09:00 AM

Hello,

If you would like to call and speak with me I would be glad to have a conversation. We are doing everything we can to take care of our clients. We are short staffed have parts delays and due to those concerns our appointments are backed up as well. We do apologize and do have other options to try to assist you. We also hope to be in a better position as quickly as we can.