Very accommodating in scheduling appointments. I felt they were honest about what my car needed and didn't pressure me to make split second decisions. Will definitely return and recommend to others.
I am always treated with care and respect. However you are so popular that frequently I speak to several different people about the same issue and it gets confusing. Would improve your service by having the same person communicate...or by taking notes so you know what the last guy said. :)
I have 3 different vehicles... Everytime I bring them in, everything is done correct... CLEAN and TIGHT... I always deal with Frank... FRANK is a great guy, he is always ready to help and make sure everything is perfect... FRANK is a Honest and Hard Working Person... Ivor...
Dropped my car off before work, they drove me to work, had work done and then it was ready when I was done. The car was vacuumed and in excellent shape. I knew exactly what was going on.
I can always rely on them to be honest about what they find- they don’t try to upsell me or try and get me to do more than is necessary. They let me know what needs to be done before they do it so I can okay it. They also explain why something needs to be done and if it is urgent or can be done later. They also listen to my questions and concerns and take into account my car’s age and my situation. They don’t take advantage of me as a single woman. These are all rare elsewhere, which is why I am so happy I found the, and I will continue to come to them.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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