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Hiley Hyundai of Burleson

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 868 Avis)
67

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5
156
Total des ReScores
4,8
Moyenne de ReScore
67
Score NPS ®

Détails de l'entreprise

À propos

Our highly qualified technicians at Hiley Hyundai are here to provide exceptional service in a timely manner. Our highly qualified technicians at Hiley Hyundai are here to provide exceptional service in a timely manner.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(817) 945-9900

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
320 N. Burleson Blvd. Burleson, TX 76028
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 868 Avis)

CE
gravatar
CHARLES E.
Joshua, TX
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/05/2025
client vérifiéVérifié Client
1
Catégorie : Service
Recordkeeping...information STILL wrong in your system
I dropped my car off to have a recall taken care of. The wrong person's information was tied to my vehicle's VIN. I updated the information on the tablet and replied to the first email with my correct information, but I continue to get emails referring to Nikole. There is no Nikole in my household. The quoted prices for the recommended maintenance was outrageous. $423 to change 4 spark plugs??? You recommended rotating/balancing my tires for $70 when the front tires on my FWD car had 8/32 tread and rear had 6/32. I'll be selling this car soon, so no thanks to the $1600+ in recommended services.
James N., Service Director de Hiley Hyundai of Burleson a répondu le 01/09/2025 06:39 AM

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding your personal information and any inconvenience this may have caused. We will ensure that your details are updated correctly to avoid further mix-ups.
Regarding the quoted prices for recommended services, we understand your concerns, and we strive to provide competitive pricing. The estimates we give are based on standard labor costs and the use of high-quality parts. However, we truly value your input and will review this to ensure we're offering the best value. We also appreciate your feedback on the tire rotation and balancing. We make these recommendations based on standard vehicle maintenance practices, but we respect your decision not to pursue these services if they don't align with your needs. If there's anything further we can do to assist or clarify, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.