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John A.

Baltimore, MD

02/10/2026

Catégorie : Service

Scammed!! 2012 Hyundai Equus engine replacement

This place get 0 STARS🌟 !!! Do not shop her under any condition. I asked the service center director if they replace engines because I want to get a reman engine installed on my 2012 Hyundai Equus. I was told one price until time to install which the price changed. The reman engine was purchase 12/24/24. The engine arrives 1/14/25. The service center assigned to me (steve) did not contact me nor replied to several voice-mails I left him. I then took the 40 min drive to get an update on my vehicle. I was told that the engine arrive but they didn't look at it yet to confirm the correct engine size etc. Two months later *after multiple engine hoist issues. I was contacted saying that the engine didn't fit. During installation I was told they broke my radiator and a few hoses.(which they said they would replace) They did not inform me at that time that the director has been in contact with a mechanic through text messages (allegedly the third party reman company) which the Third party company had no recollection of communicating with the director at Heritage Towson. The director was finesse into sending back the reman engine and my engine out my car for "specifications". There was absolutely no official documentation on the shipping of both engines.(reman and my car engine) which items over 350lbs are required to have a barcode to track shipping. I contacted the third party company to verify if the engine was grabbed by them. It wasn't and their is no tracking on neither engine. Heritage Hyundai tried to blame the third party company I used, just to find out that after they received my engine they started using the company making it no longer a third party vendor. The director took accountability for the communication issue that caused me to lose both engines. I payed for a another replacement engine with the understanding that they would take care of my engine and all the parts they shipped off due to negelace. Upon finally finishing putting the car together after 9 months, I was told I now have to pay to have the engine replaced which was now more than I was originally priced. I tired talked to the General Manager who was replaced twice in the 9 month span. ( just got 3rd General Manager) I also reached out to Corporate who Informed me that Heritage Towson is privately owned and it is out of their hands. This seems to be a norm for multiple Hyundai's. Heritage Towson tried make me pay for the rental, then when I didn't, they tried to harass me for the loaner back when my car was not finished for over 9 months. Upon paying to get my car back after paying months of car note and insurance, I receive my car with absolutely no engine oil, no coolant and no power steering fluid. The battery and alternator had to be replaced because they did not ground the alternator to the engine and the battery to the car. The battery terminal was not fully on neither causing a shortage throughout the vehicle. Leaving Hyundai I took the vehicle to a Maryland state inpection/service center, where they found out that the engine top oil pan was leaking due to being stretched out.(documented) They also found multiple bolts and screws not tighten in the engine and alternator.(also documented) Heritage Hyundai direct and current General manager insulted me by saying that I did this to my vehicle less than 48 hours of receiving the car which went from one shop to the next. Heritage Hyundai did not take accountability for their mess up. Even when they admitted it to my wife and I, they then changed up. I should have recorded the first conversation because they came back saying they never said that they would take accountability after waiting another month or two. Heritage Hyundai truly screwed me over but I will tell my story so that others will be aware of Heritage Hyundai Towson scamming customers. The best part of my experience was Toya, who was understanding and even though she was unable to make the final choice she did at least have a heart and know that Heritage Hyundai Towson was in the wrong try to scam me.

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