Solutions d'affaires
English French Canadian
SureCritic / Heritage Hyundai Towson
business image

Heritage Hyundai Towson

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(95 Avis)
73
Écrire un avis
SureCritic peut aider à la rétention de votre entreprise
En savoir plus

Détails du score

5 stars
77%
4 stars
12%
3 stars
5%
2 stars
2%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 3,3/5Évaluation globale 3,3/5Évaluation globale 3,3/5Évaluation globale 3,3/5Évaluation globale 3,3/5
83
Total des ReScores™
4,9
Moyenne de ReScore™
73
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(410) 494-2500
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
801 York Road Towson, MD 21204
Obtenir des directions
Département des ventes' Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(95 Avis)
Écrire un avis
Avis récents
AO
gravatar
Ayobami O.
Parkville, MD
2022 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Best suv ever
I have been enjoying the car the experience is fantastic
MICHAEL R. de Heritage Hyundai Towson a répondu le 03/15/2022 09:49 AM

Hello,

Thank you so much for the 5 stars and for your patronage we truly appreciate it. I am so happy you had a great purchase experience with us and I hope you love your new vehicle. If there is anything we can ever do to help you in anyway please let us know. 

Thanks again,
Mike 

FL
gravatar
Francesco L.
Baltimore, MD
2022 Hyundai Ioniq Phev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Best buying experience ever!
Best buying experience ever. No hassle, no pressure, just quality sales staff ready to answer questions and serve clients!
RM
gravatar
Robert M.
Parkton, MD
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Another great experience - 2 purchases in the past 8 months
For the second time in 8 months i went to Heritage to purchase a vehicle and the experience was outstanding. The GM took the time to work out a great deal and George in Finance once again did a great job. My family loves their new vehicles and i would absolutely recommend anyone looking for a car to check this place out. Thank you to the entire Heritage Hyundai team.
WW
gravatar
Wanda W.
Hanover, PA
2022 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2022
client vérifiéVérifié Client
10
Catégorie : Sales
2022 Elantra SEL
This was a great experience, and everyone was very professional and kind. MY salesperson took the time to explain every step there was to make the transition easy.
RS
gravatar
Robert S.
Pikesville, MD
2022 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2022
client vérifiéVérifié Client
10
Catégorie : Sales
My new Kona
Ben Kuper was super efficient and knowledgeable, flexible also very accommodating.
MK
gravatar
Michael K.
Baltimore, MD
2022 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2022
client vérifiéVérifié Client
10
Catégorie : Sales
2022 Tucson deal
This is the third Hyundai I have purchased and the second at Heritage Hyundai Towson. The sales person Ben Kuper was was knowledgable, flexible and patient, even when because of my error, he had to re-do much of the paperwork. He went out of his way, a few days after purchase, to go over the electronic systems of the Tucson. He made sure that the value of my trade-in and price of the Tucson met my goals.
My only criticism is that after the trade value and price are determined, the process to finalize and sign the papers, is way too long (hours). This in no way is a reflection on Ben Kuper, he just followed the dealers requirements.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/05/2022
7
Catégorie : Sales
Purchasing a car is a mixed bag.
This is the third Hyundai I have purchased, and the second at Heritage Hyundai Towson. While I love Hyundais,, I hate the process of buying a car. It takes way to long after the car is selected and price is determined. The salesperson Ben Kuper did his best and was apologetic, but the process needs to be sped up.
JOHN H. de Heritage Hyundai Towson a répondu le 02/08/2022 05:35 AM

Michael,

       Thank you very much for being a valuable Hyundai customer- we really appreciate it. Congratulations on your new vehicle and please let me know if I can ever be of any service to you in the future.

 Sincerely,

   John Holliday
   General Manager
   Heritage Hyundai of Towson 
   (office)410-832-2475

KJ
gravatar
Karissa J.
White Lake, MI
2022 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Good experience @ Heritage Hyundai Towson
My salesperson, Karl Smith was transparent, kind and thorough. Mike, the service manager spent 25 minutes on the phone with me, and more when I came in. We could’ve gotten to my payment range sooner.
RV
gravatar
Randi V.
Baltimore, MD
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Ask for Brit Mercer
She is the only reason I purchased a car from Hyundai Heritage Towson.
BP
gravatar
Behnam P.
Lutherville Timonium, MD
2022 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Amazing
We had a great experience with Stan
He helped us a lot and found the car we liked.
Thank you all
JA
gravatar
Joseph A.
Baltimore, MD
2022 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
client vérifiéVérifié Client
Catégorie : Sales
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/05/2022
9
Catégorie : Sales
Purchase of New Vehicle
During the purchase of the a new Hyundai Tucson, I had a great salesperson, Greg LineBerry. He was very responsive and extremely helpful. In fact, he called after and talked me through several options
JOHN H. de Heritage Hyundai Towson a répondu le 01/06/2022 11:26 AM

Joseph,

         Thank you for your business- we really do appreciate it. I have addressed the issue of time to complete each deal with my management staff and I thank you for your honesty; as this is how things get changed for the better for all future customer experiences. Congratulations on your new Tucson, and please let me know if I can be of any assistance in the future.

 All The Best,

    John Holliday
    General Manager
    Heritage Hyundai of Towson
    (410)832-2475

VB
gravatar
Valerie B.
Windsor Mill, MD
2022 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2022
client vérifiéVérifié Client
Catégorie : Sales
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/03/2022
8
Catégorie : Sales
My rating should be 5 star
I submitted with 4 star rating, but I meant to put 5 stars. 5 Star rating is mainly based on the great experience with my sales person Karl Smith. Thanks again for looking out and taking the extra step to get me in my new vehicle. It’s always good to find a sales person that cares. Also appreciated that your company contacted me to go over my responses to your survey and addressed my concerns. This is my 3rd Hyundai vehicle that I have purchased, thanks for finally a better experience.
JOHN H. de Heritage Hyundai Towson a répondu le 01/06/2022 03:41 PM

Valerie,

     Thank you for taking the time to talk to me tonight, and thank you for letting us earn your business. If you ever need anything, please feel free to contact me directly at (cell)443-610-7100.

 All The Best,
 
  John Holliday
  General Manager
  Heritage Hyundai 

ML
gravatar
Mitra L.
New Market, MD
2022 Hyundai Ioniq Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great team!
I worked with Stan and he was excellent. He answered all my questions and explained everything I wanted to know about the car and pricing. He was very courteous and helpful. Thank you Stan!
RM
gravatar
Ranolrd M.
Reisterstown, MD
2022 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Ask for Stan!!
My experience was exceptional! Stan is the man! He’s knowledgeable and actually listens to the customer. Resulted in me purchasing a fully loaded 2022 Palisade which is perfect for my family. I didn’t even have this truck on my radar…so glad I made the decision to call Heritage Hyundai of Towson!
DK
gravatar
David K.
Towson, MD
2022 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Excellent experience for the 4th time!
I recently obtained a 2022 Hyundai Elantra from Heritage Hyundai and I was very grateful for the professional support, professionalism and efficiency of the transaction. My new vehicle was delivered to me looking absolutely outstanding. It is important to note that this was my FOURTH CONSECUTIVE LEASE with this dealership and I think that says more than a lot of extra words regarding satisfaction, ease of transaction and respectful sales agents.
Michael L.
Parkville, MD
2022 Hyundai Santa Cruz
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/27/2021
client vérifiéVérifié Client
Catégorie : Sales
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/22/2021
3
Catégorie : Sales
Excellent Salesman
My salesman, Will Johnson, was excellent. He was most helpful regarding all aspects of the sale and was able to answer all my questions.
JOHN H. de Heritage Hyundai Towson a répondu le 12/22/2021 11:35 AM

Michael,

     Thank you for your time and for letting us earn your business- I really do appreciate it. It made me very unhappy to hear that you did not have a pleasant experience at our dealership, not due to your time with William, but, rather, the pressure applied in finance. Please accept my apologies and please call me directly at (410)832-2475 when you get a free moment; as I would like to make it up to you. We really appreciate your business, and I hope that you and your family have a safe and happy holidays! 

 Sincerely,

   John Holliday
   General Manager
   Heritage Hyundai of Towson

1-15 sur 95 résultats
Entreprises près de chez vous
Leading Edge Auto Body & Mechanical Repair
100
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 Avis)
Leading Edge Auto Body and Mechanical Repair
93
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(461 Avis)
Desmond's Autoservice Inc.
98
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(512 Avis)
Roland Falls Auto Body
89
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(560 Avis)
AutoNation Collision Center Hunt Valley
100
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(0 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.