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Heritage Body and Frame - Austin

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 051 Avis)
100

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
100
Score NPS ®

Détails de l'entreprise

À propos

At our Austin Location, we handle all aspects of collision repair, repainting, and detailing. From door dings and hail damage to fender-benders, major accidents, and more, Heritage has you covered. One of only a few shops in North Austin to be Tesla Collision Certified. At our Austin Location, we handle all aspects of collision repair, repainting, and detailing. From door dings and hail damage to fender-benders, major accidents, and more, Heritage has you covered. One of only a few shops in North Austin to be Tesla Collision Certified.

Catégories
Carrosserie, Atelier de carrosserie, Réparation de collision
Contact
(512) 331-1399
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure centrale (É.-U. et Canada)
12952 Pond Springs Austin, TX 78729
Heritage Body and Frame - Austin's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 051 Avis)

OM
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2025
client vérifiéVérifié Client
10
Wheel refinishing
Great service and quality workmanship.

Thank you for doing a great job the first time!

LH
Leslie H.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2025
client vérifiéVérifié Client
10
Very satisfied customer
We had our car repaired at Heritage Body and Frame after a minor accident. We worked with Orlando to get it all taken care of from the appraisal to working with the insurance company to complete the repairs. Everyone did a fantastic job of getting our car fixed in a timely manner and they made the whole process so easy! Our car looks as good as new!

DH
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Dalton H.
Meadowlakes, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2025
client vérifiéVérifié Client
10
EXCEPTIONAL Tesla Repair
I worked with Isaac and the entire process was great. High communication and upfront with everything. They even alerted me to practices by certain insurance companies that the insurance company itself did not tell me. I hope to never need repairs again but if I do it will be with these guys.
Jason B. de Heritage Body and Frame - Austin a répondu le 11/04/2025 09:40 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that Isaac and the team made the process smooth and informative. We like to think of ourselves as your trusty co-pilots in the often bumpy world of auto repairs. While we all hope for smooth sailing ahead, you can count on us to be here if you ever need us again. Safe travels!


EZ
Elizabeth Z.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2025
client vérifiéVérifié Client
10
Highly Recommend
Was getting quotes to replace a rear lighting unit on my car and glad I stopped to get one from Heritage. The pricing was fair, Orlando’s communication was excellent, and the work was done correctly and quickly. Highly recommend!
Jason B. de Heritage Body and Frame - Austin a répondu le 10/26/2025 09:46 AM

It's fantastic to hear that your experience with us was so positive! We're glad you stopped by for a quote—who knew a simple light replacement could lead to such bright outcomes? Orlando is like our communication wizard, making sure everything is clear and smooth. We're delighted the job was done quickly and correctly; we aim to keep our work shining, just like your newly replaced lighting unit. Your recommendation means a lot to us!


TE
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Thomas E.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2025
client vérifiéVérifié Client
10
Exceptional Communication and Flawless Repair Experience with Adrian at Heritage Body and Frame!
⭐️⭐️⭐️⭐️⭐️

The communication at Heritage Body and Frame – Austin was at the highest level I have ever experienced, and it was absolutely amazing. From the moment I called the shop, Adrian was incredibly thorough in explaining how the process would work, which immediately put my mind at ease. His consistent updates throughout the repair process made me confident my Tesla Model X was in the best hands possible. The quality of workmanship exceeded my expectations — my car looks brand new in every way. After the initial teardown and inspection, Adrian and his team discovered additional repairs were needed and worked directly with the third-party insurance company to ensure everything was completed to my satisfaction, adding thousands of dollars in approved repairs beyond the initial estimate. Adrian and the entire crew went above and beyond, and I highly recommend this shop for any repairs without hesitation!
Jason B. de Heritage Body and Frame - Austin a répondu le 10/22/2025 09:43 AM

We're delighted to hear about your outstanding experience with us! It's always a pleasure when our team’s communication skills shine, especially in the world of car repairs, where clarity can sometimes feel like an elusive unicorn. Adrian and the crew are dedicated to making sure every detail is covered, and it sounds like they really hit it out of the park with your Tesla Model X. Finding additional repairs is never fun, but we're glad we could tackle that and keep things rolling smoothly with your insurance. We're all about going the extra mile (or thousands of dollars in repairs) to make sure you're satisfied. Thanks for sharing your wonderful feedback. If your Model X ever needs another spa day, we’re here to help!


TW
Travis W.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2025
client vérifiéVérifié Client
10
Body work
⭐⭐⭐⭐⭐

I recently had body work done on my Toyota at Heritage Body and Frame, and I couldn’t be happier with the results! The team did an outstanding job—my car looks brand new again. From start to finish, the entire experience was smooth and stress-free.

A special shout-out to Orlando, who was incredibly helpful and professional throughout the entire process. He kept me updated on the progress, explained everything clearly, and made sure all my questions were answered. His attention to detail and customer service went above and beyond.

I highly recommend Heritage Body and Frame to anyone needing quality body work done right. Excellent craftsmanship, great communication, and top-notch service all around!
Jason B. de Heritage Body and Frame - Austin a répondu le 10/21/2025 09:39 AM

We're delighted to hear that your Toyota looks brand new again! It sounds like Orlando and the team really rolled out the red carpet for you—maybe we should start charging them admission for the performance they put on! Your recommendation means a lot to us, and we’re pleased to know that our communication and craftsmanship hit the mark. If your car ever needs a little TLC again (or just a check-up to show off its new look), you know where to find us. Happy driving!


DR
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Darrell R.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2025
client vérifiéVérifié Client
10
AMAZING!!!!
They are always amazing to work with, and they do stay on top of the job.
Jason B. de Heritage Body and Frame - Austin a répondu le 10/12/2025 09:44 AM

We're glad to hear you find us amazing to work with—it's like being told we have the best secret recipe in town! Staying on top of the job is what we aim for, so knowing that you notice our efforts means a lot. We're here for you whenever you need us!


Client vérifié
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/06/2025
client vérifiéVérifié Client
9
TODO AL MILLONASO
Super service and great results
Excellent job communicating and keeping me in the loop. It was a good experience. Highly recommend
Jason B. de Heritage Body and Frame - Austin a répondu le 10/11/2025 09:43 AM

We're glad to hear that you had a great experience with us, and we appreciate your recommendation! Keeping you in the loop is part of our plan to ensure you don’t feel like a character in a suspense thriller. If there's anything we can do to elevate your experience to a full five stars next time, just let us know! Your feedback is invaluable to us.


LB
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LON B.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2025
client vérifiéVérifié Client
10
High quality repairs & customer service
I've had several incidents with my vehicle over the past couple years, and I've brought it to Heritage each time, because they do an exceptional job with repairs—my car comes out looking better than it did when i bought it. They've also been a big help when it came to dealing with my insurance company. Highly recommend Heritage to anyone looking for a reliable and trustworthy shop that does great work.
Jason B. de Heritage Body and Frame - Austin a répondu le 09/30/2025 09:40 AM

It's fantastic to hear that you've had such a positive experience with us! We're delighted that we've been able to turn your car troubles into car triumphs, making it look better than when it first rolled off the lot. Navigating insurance can be a bit like trying to assemble furniture without instructions, so we're glad we could assist you with that as well. Your recommendation means a lot, and we’ll keep aiming for those exceptional results. Here's to fewer incidents in the future and more shining cars on the road!


EA
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Edgar A.
Georgetown, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2025
client vérifiéVérifié Client
10
Accident repairs
Excellent job communicating and keeping me in the loop. It was a stressful experience but Isaac price made it way easier. Highly recommend
Jason B. de Heritage Body and Frame - Austin a répondu le 09/30/2025 09:40 AM

We’re glad to hear that Isaac was able to turn a stressful situation into a smoother ride for you. Communication is key, and it sounds like we hit the nail on the head! Your recommendation means a lot to us. If you ever need us again, just know we’ll be here, ready to keep you in the loop with a smile!


VT
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Victor T.
Kyle, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2025
client vérifiéVérifié Client
10
It was an excellent customer service the communication was on point
What an amazing experience to work with Isaac and the staff always communicating the service
Great costumer service
Jason B. de Heritage Body and Frame - Austin a répondu le 09/29/2025 09:41 AM

It sounds like you had a fantastic experience with Isaac and the team! We're delighted to hear that our communication and customer service hit the mark. It's always our goal to make sure you feel informed and supported during your visit. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Happy driving!


Client vérifié
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2025
client vérifiéVérifié Client
10
Super service and great results
I was very pleased with the professionalism and timeliness of the service personnel. Orlando was informative throughout the process and went the extra mile for my situation. While I hope not to have another need for their skills, I’m delighted to know that they are nearby. I would highly recommend Heritage.
Jason B. de Heritage Body and Frame - Austin a répondu le 09/19/2025 09:43 AM

We appreciate your wonderful feedback! It sounds like Orlando really hit the nail on the head (or should we say the frame?). We're glad to hear you found our team to be both professional and timely. While we hope you won't need our services anytime soon either, it's great to be the nearby superheroes of the automotive world. Your recommendation means a lot to us—all the appreciation and none of the cape required!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2025
client vérifiéVérifié Client
10
I couldn’t be happier!!!
Orlando has been so great to work with. He has made life easy for me. He took everything and worked with all af the necessary people to make sure my vehicle was fixed to perfection. I can not recommend them enough!!!
Jason B. de Heritage Body and Frame - Austin a répondu le 09/17/2025 09:40 AM

We appreciate you taking the time to share your experience. It sounds like Orlando deserves a superhero cape for the way he handled everything. We’re glad to hear that your vehicle is in tip-top shape and that the process was as smooth as your car’s ride. Your recommendation means a lot to us—it's like finding an extra fry at the bottom of the bag. We're here whenever you need us!


SP
Samantha P.
Texas
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2016
client vérifiéVérifié Client
Catégorie : Collision
Samantha said she was really pleased with the repair and customer service. The vehicle was ready early. One of the staff members wasn't friendly over the phone. However, she was new and being trained.
Recommandé

MB
Michael B.
Texas
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/25/2016
client vérifiéVérifié Client
Catégorie : Collision
Michael said it took a lot longer than he anticipated. He was not given a specific time frame of when his vehicle would be ready. There was no communication from the business during the repair process. The price was higher than what he was quoted. They put in a used part and charged him for a new one. He asked them to do some work and they did not do the work. He spoke with the manager and he offered to do some work for him but he told him it would be inconvenient for him. He found out his vehicle was ready for pick up by his insurance company. The business did not call to let him know his vehicle was ready. The receptionist was nice.
Non recommandé
Offres et publications


Thank you for the fantastic review! We love staying on top of our game—like a well-oiled machine! 🚗💪 Your trust in us means the world. Keep cruising with confidence! #HeritageBodyAndFrame #WeGotYourBack
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Thank you for your amazing support! 🙌 We're thrilled to hear your car leaves looking better than new! 🚗💎 Navigating insurance can be a pain, but we’re here to help. Your recommendation means the world to us! #HeritageBodyAndFrame #TrustworthyRepairs
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Thank you for the fantastic review! We're thrilled Isaac was able to make your experience smoother. Communication is key, and we're glad we could keep you in the loop! 🚗💨 We appreciate your recommendation! #CustomerSatisfaction #HeritageBodyAndFrame
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🚗✨ We're thrilled to hear about your amazing experience with Isaac and our team! Clear communication and great service are key. Thanks for the kind words—now that's what we call a win-win! 😄 #HeritageBodyAndFrame #CustomerFirst
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Fresh out of the shop and looking mean. 💪 This Nissan GTR just got the Heritage Body and Frame treatment — flawless finish, and ready to turn heads. #NissanGTR #CollisionRepair #HeritageBodyAndFrame #LikeItNeverHappened
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