I have to say that it is rare for me to write good reviews these days! The Heritage Body and Frame shop in Cedar Park on Bell Bl surpassed all my expectations!!!
Cecil called me every 3-4 days to let me know how our car was doing- he is very professional. The rest of the team, Rene ,Marcos and the others in the shop did an incredible job! Plus they are all nice people.
Trust me- you will be pleased with them like I am!!!!!
David Johnson
Cedar Park
OL
O l.
Round Rock, TX
04/18/2023
2
I wanted tailgate painted - they insisted to replace!
I visited Heritage to get some paint replaced on my pickup tailgate. The paint was bubbling up and the primer was exposed. When I *finally* received the email estimate (more than a week later), they quoted a new tailgate. When I called them about this huge quote, they told me that they needed to replace the tailgate - what a crock. The tail gate is in great shape and functions perfectly. Back to the Krylon paint I guess because I see zero reason to 1) throw away a perfectly good tail gate 2) I don't like it when service providers recommend something that is obviously unnecessary.
Guess they just don't want smaller jobs.
MS
Melissa S.
Leander, TX
05/31/2018
Poor paint quality
I’m normally not the type of consumer compelled to write reviews, but this particular incident warrants one. I want other potential customers to be fully aware of what Heritage Body and Frame guarantee on their body work really is, and the durability of their work.
We took our brand new Honda Pilot to Heritage for repairs and paint to be done to the rear door panel and rear quarter panel.
A few days after getting the car back (which initially looked wonderful) we noticed the paint chipping off in a small circle in the middle of the door. We took the car back, since the work was “guaranteed for life.”
We were politely greeted by the manager who inspected the vehicle in the midday sun, and couldn’t tell why it was chipping so brought the car into the shop and under those lights “discovered” a small dent in the area. He stated that there must have been something that made contact with the vehicle to cause the chipping, so it was not covered. Despite his enthusiastic attempts and light bending antics to convince me, there was no dent or scratching of any kind so we were pretty confident it was a defect in the application or quality of the paint they applied.
They agreed completely that this chip would not have happened had the car not recently been painted, because it is apparently very susceptible to damage while “not completely cured”.
They gave us a quote for 670 dollars to repair a paint chip the diameter of a pea, which again had no dent. They additionally stated that the chip would likely grow in size if we didn’t let them repair it. When we reached out a second time to voice our concerns, they suggested we bring it back for their supervisor to review it, but it was just the same guy wasting our time trying desperately to convince us that there was a dent so we wouldn’t give them a negative review.
Their promise is to return your vehicle to you in perfect condition “as if it never happened.” We don’t feel it’s feasible to assume nothing will ever touch the paint on a car, and that every “contact will create a chip”, and since this is a repaired area that fragility is supposed to be acceptable.
We think initially their work looked great, but if you are in the market for body work, be aware that their paint jobs are apparently more susceptible to paint chipping when they otherwise would not and that their lifetime guarantee is just an empty marketing ploy.
Non recommandé
MS
Melissa S.
Leander, TX
05/31/2018
Poor paint quality
I’m normally not the type of consumer compelled to write reviews, but this particular incident warrants one. I want other potential customers to be fully aware of what Heritage Body and Frame guarantee on their body work really is, and the durability of their work.
We took our brand new Honda Pilot to Heritage for repairs and paint to be done to the rear door panel and rear quarter panel.
A few days after getting the car back (which initially looked wonderful) we noticed the paint chipping off in a small circle in the middle of the door. We took the car back, since the work was “guaranteed for life.”
We were politely greeted by the manager who inspected the vehicle in the midday sun, and couldn’t tell why it was chipping so brought the car into the shop and under those lights “discovered” a small dent in the area. He stated that there must have been something that made contact with the vehicle to cause the chipping, so it was not covered. Despite his enthusiastic attempts and light bending antics to convince me, there was no dent or scratching of any kind so we were pretty confident it was a defect in the application or quality of the paint they applied.
They agreed completely that this chip would not have happened had the car not recently been painted, because it is apparently very susceptible to damage while “not completely cured”.
They gave us a quote for 670 dollars to repair a paint chip the diameter of a pea, which again had no dent. They additionally stated that the chip would likely grow in size if we didn’t let them repair it. When we reached out a second time to voice our concerns, they suggested we bring it back for their supervisor to review it, but it was just the same guy wasting our time trying desperately to convince us that there was a dent so we wouldn’t give them a negative review.
Their promise is to return your vehicle to you in perfect condition “as if it never happened.” We don’t feel it’s feasible to assume nothing will ever touch the paint on a car, and that every “contact will create a chip”, and since this is a repaired area that fragility is supposed to be acceptable.
We think initially their work looked great, but if you are in the market for body work, be aware that their paint jobs are apparently more susceptible to paint chipping when they otherwise would not and that their lifetime guarantee is just an empty marketing ploy.
Non recommandé
KR
Kaye R.
Texas
04/13/2017
Vérifié Client
Catégorie : Collision
Kaye said her experience with this business was very good. They did an excellent job and bent over backwards trying to get her vehicle back to her.
Recommandé
BG
Brett G.
Texas
04/05/2017
Vérifié Client
Catégorie : Collision
Brett said the business did everything he asked them to do in a timely manner.
Recommandé
MW
Mark W.
Texas
04/05/2017
Vérifié Client
Catégorie : Collision
Mark said the employees and the repair were great. However, their follow up was not what he expected. They originally told him it would take a week for his vehicle to be ready, but it was delayed by 3 weeks. They told him it was delayed due to the insurance company but when he spoke with the insurance company, they told him the delay was a result of parts. He was given multiple reasons for the delay and he is unsure which one it actually was. He had to contact them to figure out when his vehicle would be ready.
Recommandé
CT
Cameron T.
Texas
04/03/2017
Vérifié Client
Catégorie : Collision
Cameron said they did phenomenal work and they were very time efficient. They were great and he will use them again.
Recommandé
SH
Shatia H.
Texas
04/01/2017
Vérifié Client
Catégorie : Collision
Shatia said she was recommended by the insurance facility and she also chose this business because of the location.
Recommandé
AH
Anne H.
Texas
04/01/2017
Vérifié Client
Catégorie : Collision
Anne said she liked this business. There was one person that was rude to her at the time of pick up.
Recommandé
GP
Gabriela P.
Texas
02/24/2017
Vérifié Client
Catégorie : Collision
Gabriela said the staff were pleasant and they kept her updated. She was very satisfied. She found them online.
Recommandé
AA
Ashley A.
Texas
02/24/2017
Vérifié Client
Catégorie : Collision
Ashley said the repairs were great.
Recommandé
JD
Jose D.
Texas
02/21/2017
Vérifié Client
Catégorie : Collision
Jose said his overall experience was good. The business did all of the work.
Recommandé
CC
Crystal C.
Texas
02/21/2017
Vérifié Client
Catégorie : Collision
Crystal said they kept her well informed throughout the process and that was very helpful. Her vehicle was a week late due to additional work that was found.
Recommandé
MJ
Michael J.
Texas
09/29/2016
Vérifié Client
Catégorie : Collision
Michael said the service received at this business went as planned. He said his fleet company chose this business for him.
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Vérifié Client
Cecil called me every 3-4 days to let me know how our car was doing- he is very professional. The rest of the team, Rene ,Marcos and the others in the shop did an incredible job! Plus they are all nice people.
Trust me- you will be pleased with them like I am!!!!!
David Johnson
Cedar Park