I went in for a oil change. It took 2 hours to wait for said oil change. Their was a older gentleman who came in after me. He was offered coffee, water, conversation with the owner. I was completely ignored. Then the secretary told me everything wrong with my car and SHE OFFERED to look up prices for me and tried to get me to open a line of credit for them to work on my car. I finally grew tired of waiting and went to the desk to wait in line. A employee came out from the back and was waiting by the desk. A customer came in behind me and asked if they were open. I said I don't know and the man left. The employee approached me, said I was rude, nasty and inconsiderate to the gentleman infront of me. I am appalled by this and I will never return. Customer Service at its worst!!!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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