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SureCritic / Hanover Collision Center
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Hanover Collision Center

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(4 Avis)
80
Écrire un avis

Détails du score

5 stars
80%
4 stars
10%
3 stars
10%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
80
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(717) 630-2007
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
140 Dart Dr Hanover, PA 17331
Obtenir des directions
Hanover Collision Center's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(4 Avis)
Écrire un avis
Avis récents
SA
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Steven A.
SUBA Impreza w/Continuously Variable Transmission
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2025
client vérifiéVérifié Client
10
Great service!
Great service and provided constant updates!
HG
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Hayden G.
SUBA Legacy Premium
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2025
client vérifiéVérifié Client
10
Fixed two of our vehicles
Excellent work Ashley is always there to provide outstanding customer service prompt getting back to you handled my Erie claim perfectly.
AM
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Arturo M.
SUBA Ascent Limited w/7-Passenger Seating
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/23/2024
client vérifiéVérifié Client
5
Repairs were done but took longer and …….
When I picked up the vehicle my exhaust was dangling and they did not notice or do an inspection of the work I had to point it out and wait another 10 minutes while they fixed it. Sounds like a minor oversight but it did not instill confidence. I advised the tech to please do an inspection and make sure all is good as we have a drive home and would rather not have to come back at this point. Also I was advised a week and it took 2 weeks since they wanted to try and not use a Subaru Hitch so they took a week to order the hitch that’s what delayed the repairs. This was very inconvenient for me and my family as we have 4 kids no rental and this accident was not my wife’s fault in top of paying a deductible to get my car back. It was not what I was expecting highly disappointed I would have when with Apple Subaru only reason I went with Hanover because it was a certified collision repair but it seems that’s just a marketing tactic. I will be doing a full inspection and taking it to a second shop to make sure.
Wendy M. de Hanover Collision Center a répondu le 01/25/2024 06:13 AM

Dear Arturo, we apologize for the oversight regarding your exhaust and the inconvenience it caused. We understand the importance of thorough inspections and will ensure this doesn't happen in the future. Regarding the delay in ordering the hitch, we apologize for the inconvenience caused to you and your family. We strive to provide timely repairs and will work on improving our communication to avoid such situations. If there's anything we can do to assist you further, please let us know. Your satisfaction is important to us.

LD
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Linda D.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2023
client vérifiéVérifié Client
10
Excellent
Patrick Crawford was very helpful and polite.
4 sur 4 résultats
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