Totally Unsatisfactory With Regards to Customer Service
When your are in the "Service" business, your customers should expect a good experience. This is not the case regarding this dealership. It is one thing to have a late model vehicle with 6,000 miles on it be towed to the lot, and then be told it will be 1.5 to 2 weeks before they can look at it because I didn't schedule an appointment (guess I missed the notification from the vehicle that it was going to have a major electrical failure)! That was unacceptable on its own merit, but when the service advisor will not even commit to contacting me in 8 business days to provide a "status" was incredible. I even clarified I wasn't expecting the vehicle be repaired, but let me know where I was in the que.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
