I took my car in for a standard oil change. The next day they told me to come back as they forgot to put the air filter back in. I went in and in a short period of time they said they got it in. Fast forward a few weeks to when my car broke down and we had to get it towed to our local dealership after it broke down. Our dealership informed us that we had a clogged engine as the air filter was missing. The only service done to the car was H & J from the oil change, weeks prior. I understand people make mistakes, but what I don't appreciate is when we called to explain what had happened H and J wouldn't return our calls and kept making excuses and refused to pay the bills we had received due to their carelessness. Our family had always trusted their services before, but the lack of respect and ownership to their mistakes makes me want to spread the word about their business. If you use them I hope that they don't make a mistake on your car, as they won't care.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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