Family owned and operated since 1998. Proudly serving Franklin and surrounding communities.Family owned and operated since 1998. Proudly serving Franklin and surrounding communities.
Brought my 2020 Elantra (48,000 miles) in for an oil change and tire rotation and for a thorough inspection including the brakes. I’m a long time, loyal customer. It was easy to schedule an appointment and reserve a loaner car with them.
As I expected - they sent me the inspection report, complete with pictures of areas that needed immediate attention and also other parts that would need replacement in the future. I called and discussed with the service advisor and he answered all my questions with professionalism and knowledge.
They did the oil change, tire rotation and a complete front brakes replacement.
It was ready by end of the day and the check out process was smooth & efficient.
My car runs great and I feel confident that it was fixed with expertise and I can rely on it. Also - that I know what it will need sometime in 2026 due to their thorough inspection process.
Finally the staff (as usual) is friendly and courteous and easy to deal with. And their location on Grove Street is easy to get to from my home in Bellingham.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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As I expected - they sent me the inspection report, complete with pictures of areas that needed immediate attention and also other parts that would need replacement in the future. I called and discussed with the service advisor and he answered all my questions with professionalism and knowledge.
They did the oil change, tire rotation and a complete front brakes replacement.
It was ready by end of the day and the check out process was smooth & efficient.
My car runs great and I feel confident that it was fixed with expertise and I can rely on it. Also - that I know what it will need sometime in 2026 due to their thorough inspection process.
Finally the staff (as usual) is friendly and courteous and easy to deal with. And their location on Grove Street is easy to get to from my home in Bellingham.
Jim