business image

Greg's Auto Repair

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(816 Avis)
96
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
96
Score NPS ®

Détails de l'entreprise

À propos

We have been happily servicing the Westfield Area since 1981. We have been happily servicing the Westfield Area since 1981.

Catégories
Réparation automobile, Atelier de réparation, Entretien de la voiture
Contact
(413) 562-9725

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
301 N Elm St Westfield, MA 01085
Greg's Auto Repair's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(816 Avis)

Client vérifié
Westfield, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2025
client vérifiéVérifié Client
10
Great experience!
Today was my first time getting an oil change at Gregg's. It was great as I was in and out of there in the time they said on the phone when I made appointment. The guys were very pleasant and knowledgeable. I need to get brakes eventually but they didn't push and said they can take care of that at my next oil change. Total thumbs up on Gregg's. So glad my friend recommended them!
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/23/2025 09:32 AM

We’re happy to hear that your first oil change experience with us hit the mark! Getting in and out as promised means we’re doing something right, and it's great to know our team made a positive impression. We like to think of brake work as the cherry on top for your vehicle, so no pressure—just give us a shout when you're ready. We're glad your friend pointed you our way, and we appreciate you spreading the word!


DB
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2025
client vérifiéVérifié Client
10
Greg's auto repair
Great service. With an emergency they took care of the issue right away. I had other concerns and they looked into them as well. Highly recommended
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/23/2025 09:32 AM

We're glad to hear that you had a great experience with us! Emergency situations can be a bit like a surprise pop quiz, but we're always here to help. It’s fantastic to know we could address your concerns quickly and effectively. Your recommendation means a lot to us, and we look forward to keeping your vehicle in tip-top shape!


JL
Janet L.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2025
client vérifiéVérifié Client
10
Great job as usual.
I've been having my Jeep Wrangler serviced at Greg's auto for several years. Very honest and trustworthy.
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/20/2025 09:34 AM

We appreciate your loyalty over the years and are glad to hear your Jeep Wrangler is in good hands with us. Honest and trustworthy service is what we aim for, and it's great to know we're hitting the mark. If your Jeep ever takes you off-roading (or just to the grocery store), you can count on us to keep it running smoothly!


Client vérifié
Westfield, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2025
client vérifiéVérifié Client
10
Excellent
Was in desperate need of both front and rear brake replacement. Called Greg’s and was able to schedule an appointment the very next morning. Was even able to get a few other issues fixed on such short notice. Everything, including the cost of repairs, was explained thoroughly before any work was done, and I was able to pick up my vehicle a few hours later. Excellent customer service and excellent work. Will definitely recommend Greg’s Auto Repair to others.
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/17/2025 09:32 AM

We appreciate you taking the time to share your experience. It sounds like we were able to save the day like a superhero with a wrench! We're glad we could help you with the brakes and other issues all in one go. Our team strives to keep you informed and your vehicle in top shape. Sharing your recommendation means the world to us. Here’s to many smooth rides ahead!


MC
Matt C.
Westfield, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2025
client vérifiéVérifié Client
10
Fast, thorough, and priced fairly
Greg's completed a scheduled maintenance on my new-ish vehicle. I found it easy to schedule my appointment. They started on my car right away and completed the work in under 40 minutes. That was just enough time for me to walk to a nearby Dunkin and catch up on work in their comfortable waiting area. I'll be back the next time my car needs service or repair.
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/12/2025 09:33 AM

We appreciate you taking the time to share your experience with us. It sounds like your car received the royal treatment while you indulged in a little work (and perhaps some donuts). We're glad we could get you back on the road in record time! Keep us in the loop for any future car needs, and we hope your next appointment is just as smooth and efficient—though feel free to grab an extra coffee on us!


FP
Frank P.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2025
client vérifiéVérifié Client
10
Wipers and oil change
Thank You!
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/09/2025 09:33 AM

We appreciate your feedback! If you ever find yourself needing more automotive assistance, we're here to help. Just remember, there's no need to thank us; we just love keeping your wheels turning!


RD
Richard D.
Ford F-250 Super Duty
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/05/2025
client vérifiéVérifié Client
8
New customer
Quick professional service. Very reasonable price.
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/07/2025 09:32 AM

We appreciate your feedback on our quick and professional service. It's always great to hear that our prices hit the sweet spot! If there’s anything we can do to inch closer to that fifth star next time, feel free to share your thoughts. Your insights help us keep improving!


AC
Ann Marie C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2025
client vérifiéVérifié Client
10
You can’t go wrong here!
I have complete trust in these guys! They are super helpful, pleasant and timely! The absolute best people !
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/06/2025 09:34 AM

We appreciate your trust and kind words! It's great to know our team has hit the mark on helpfulness and pleasantness—like a well-timed pit stop during the big race of life. If you ever need anything, remember, we’re just a call away, ready to keep your ride in tip-top shape!


JC
James C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2025
client vérifiéVérifié Client
10
Quality service
I’m very comfortable with the service I received not only did they do the service I needed. They also checked on things I had concerns about.
Scott H., Co-Owner de Greg's Auto Repair a répondu le 02/01/2025 09:32 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that you felt comfortable with our service and that we could address your concerns. We always aim to provide a little extra care, just like a protective bubble wrap for your vehicle. If there’s anything else you need in the future, just point us in the right direction!


GF
Gloria F.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2025
client vérifiéVérifié Client
10
Regular periodic maintenance., including air and cabin filters. Replace rear brakes. Annual motor vehicle inspection.
The repair was done as quickly as possible after obtaining parts. Every individual was super nice. They were all very tuned in to what I told them .
The repair cost was reasonable. I am always very satisfied with the quality of service I obtain at Greg’s Auto Repair.
Scott H., Co-Owner de Greg's Auto Repair a répondu le 01/31/2025 09:32 AM

We greatly appreciate your feedback! It sounds like we hit all the right notes in our performance. Our team aims to provide swift service while keeping those good vibes going. We're glad our staff was attentive to your needs and that you found our prices reasonable. If your vehicle needs more TLC in the future, you know where to find us—just don’t forget to let us know you’re coming!


EB
Erin B.
Westfield, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2025
client vérifiéVérifié Client
10
Fast service
Needed an oil change and tire rotation and they were fast and convenient. Good service
Scott H., Co-Owner de Greg's Auto Repair a répondu le 01/31/2025 09:32 AM

We appreciate you taking the time to share your experience! It's great to hear that you found us fast and convenient for your oil change and tire rotation. We strive to keep things rolling smoothly for our customers, just like your newly serviced vehicle! If you ever need anything else, we're here to help keep your wheels turning.


CC
Cindy C.
Westfield, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2025
client vérifiéVérifié Client
10
Great team at Greg's
This place was clean, the staff was professional and friendly, the work was done on time and the price was fair. What more could one want!?
Scott H., Co-Owner de Greg's Auto Repair a répondu le 01/30/2025 09:32 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you found our shop clean and our staff friendly—those two elements are essential in the world of auto repair. We're glad the work was completed on time and the price was fair. After all, nobody likes surprises in their service bill! If you ever need anything else, you know where to find us.


NM
Nancy M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2025
client vérifiéVérifié Client
10
Work with me on last minute changes
I changed the appointment work to be done a few times. They were very respectful and will continue to return
Scott H., Co-Owner de Greg's Auto Repair a répondu le 01/30/2025 09:32 AM

It sounds like we hit the sweet spot in flexibility and respect—two traits that should always come standard in auto repair. We're glad to hear you felt well taken care of through the changes. Just like a well-timed oil change, we aim to keep things running smoothly. Looking forward to having you back!


LP
gravatar
Lou P.
Sheffield, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2025
client vérifiéVérifié Client
10
Another great visit
Satisfied as always
Thanks geeg’s
Scott H., Co-Owner de Greg's Auto Repair a répondu le 01/23/2025 09:32 AM

We're glad to hear that you're satisfied as always! At Greg's Auto Repair, we aim to keep your vehicle in top shape and your spirits high. If there’s anything specific that keeps you coming back, we’d love to hear about it! And don't worry, we won't let our secrets slip; your car's repairs are safe with us.


DS
Don S.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2025
client vérifiéVérifié Client
10
Oil change
I’ve been a customer of Greggs for years. They provide excellent service at a very competitive price. The waiting room is very comfortable. I feel right at home. I particularly like the addition of a an electric fireplace makes me feel very cozy. If you want professional service, reasonably priced, Greggs is a place to go.
Scott H., Co-Owner de Greg's Auto Repair a répondu le 01/22/2025 09:32 AM

We appreciate your long-standing loyalty and are glad to hear that our service and pricing hit the right notes for you. Comfort is key, and we're delighted that our waiting room feels like a second home—especially with the electric fireplace adding that warm touch. We're committed to keeping things cozy and professional around here. Thanks for choosing us as your go-to auto repair destination!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.