Terrible service this place has. Salesman was rude and the sales manager was worse. Went down the street and bought a car in 10 minutes after trying with Greenville for 2 days!!! Do yourself a favor and drive down the road.

Jessica J.

Paris, TX

03/11/2023

Easy great buying experience

Devyn was extremely helpful and nice. The buying process was easy and one of the best I have had. Will recommend and will return.

Claritza R.

Greenville, TX

01/10/2023

They cut my wires

They cut my wires and expect me to pay out of pocket because it’s not covered under warranty! So shady the way they try to do business I need a response from corporate ASAP these people need to be fired

Claritza R.

Greenville, TX

01/10/2023

My wires were cut by the service dept

Please take the time to read I promise it’ll save you so much time . DO NOT GO TO THIS DEALERSHIP. I’ve had my Hyundai palisade for 2 years it’s a 2021 I got it a soon as they came out I work from home so I rarely use it it has 25k miles I use it for grocery’s the occasional dinner outing . I always get the yearly check up my oil changes twice a year for weather change hot and cold.

I got recalls on it recently for a tow hitch and windshield wiper. I took it in Dec 26th and they tried charging me for a brake fluid flush I denied because my car isn’t even 30k miles in.

I turn my car on Sunday morning I have 4 diff lights turning on ABS, collision, anti lock and another one. I go to oreilys to get it checked , guy lets me know Internal nothings popping up car looks fine the brake fluid is still good not even at the half way mark it’s not burnt or a diff color .
So Monday comes I take it to our buddy’s shop down the road he checks it out doesnt find anything under the hood no leaks, no cuts nothing. He finds it weird and recommends us to go down the road to his buddy’s same thing nothing found . We finally pull up Tuesday morning today drop my car off in the morning mind you we check my car thinking we’re going crazy making sure nothings serious in our eyes nothing

I get a text message “ Hey it's Isaac with Greenville Hyundai. I just wanted to reach out to you and let you know that upon the initial visual inspection we found some rodent damage under the hood of the vehicle. I just wanted to let you know that we have not searched deeper so we do not know the extent of the damage as of yet. However, because it is rodent damage, it will not be anything covered under warranty“

Convenient for them right. So I said send my some pictures as you can see he sent me the ones all in black tape still . I went down there to take a look myself clean cut wire and I’m furious at this point bc the cut wire is such an obvious thing he easily popped it out right infront of us hard to miss and said “yea this happens a lot in this area we see these all the time” so if you live in Greenville and have had rodent damage on your Hyundai car please please check it and do not let them think ur stupid. I spoke to the manager Chris Pearsall and he said himself “our cars need brake fluid flush at 60k miles and up “
I went to the body shop our buddy has and he took a look at the wires and peeled the tape off to see whoever cut it the wires almost cut down the green wire as well. Smart rat only took 2 … yea a rat named Isaac .
Went back talked to manager Chris again who told me we might have rats ahahah … showed him the picture again and asked him if it looked like a rodent did that and his response was “that looks man made” well no dip ..
he really had the audacity to ask “well how do you know someone at the other shop didn’t do thsi” right infront of our face Chris? We were there the entire time watching them inspect my car before and after cut. The fact that Isaac told us “we see a lot of these here” makes me think how many more people have to ey done this too and gotten away. This is how Hyundai in Greenville does business guys and they don’t own up to it . Great job ??

Provided a picture of what an actual rodent damage looks like feel free to use it as a reference Chris and Isaac for next time

Bill R.

Greenville, TX

05/27/2022

Shadey

I purchased my 2005 Sonata from Greenville, TX dealership. From day one I had AC fuse blow out several times each year. I'd take it in for service and still had the AC fuse blow. This year I had one blow every time I turned it on for 3 days in a row! So I took it to the shop. They kept it 5 days!!! They told me the wiring was installed in reverse, and my cost would be $503. I inquired why should I pay anything since it was a factory error that I've lived with since 2005. They said, the warranty expired, the cost is my responsibility. Yet it was never found before! In addition, I was charged a $50 environmental fee. When I asked why, I was told they charge that for every vehicle that comes into their shop. And that it was a Environmental Agency fee requirement. I called TECU, they said they do not impose a mandatory charge for an environmental fee. 5 days and $503 dollars before I got the vehicle back because they couldn't find the problem in a timely manner. Deemed to be a factory problem, I called corporate, who said only the dealer ship can file factory assembly related problems. I informed Greenville Hyundai of this information and the reply I received was, " That's interesting, we don't do that but will look into it." I haven't heard any updates. Greenville Hyundai added and external fuse inline with the AC. What the redneck engineering is this?
They'll never get my business again!

Bill R.

Greenville, TX

05/27/2022

Poor Service EVERYTHING!

Bill R.

Greenville, TX

05/27/2022

Poor Service EVERYTHING!

Client vérifié

Caddo Mills, TX

2015 Hyundai Sonata

04/05/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

GREAT SERVICE

NO ISSUES.

CHRIS P. de Greenville Hyundai a répondu le 04/05/2022 06:48 AM

THANK YOU FOR THE 5 STAR REVIEW. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

Darius M.

Pecan Gap, TX

2020 Hyundai Sonata

04/05/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Good service

Good

CHRIS P. de Greenville Hyundai a répondu le 04/05/2022 06:48 AM

THANK YOU FOR THE 5 STAR REVIEW. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

Joseph W.

Greenville, TX

2021 Hyundai Elantra

04/04/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Wonderful Customer Service

Personal, fast & timely…excellent work.

CHRIS P. de Greenville Hyundai a répondu le 04/04/2022 06:51 AM

THANK YOU FOR THE 5 STAR REVIEW. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

Marie T.

Terrell, TX

2013 Hyundai Elantra

04/02/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Well Pleased

Personal, fast & timely…excellent work.

CHRIS P. de Greenville Hyundai a répondu le 04/04/2022 06:50 AM

THANK YOU FOR THE 5 STAR REVIEW. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

Larry J.

Paris, TX

2015 Hyundai Sonata

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

Excellent service all around.

CHRIS P. de Greenville Hyundai a répondu le 03/31/2022 01:27 PM

THANK YOU FOR THE 5 STAR REVIEW. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU MAINTAIN YOUR VEHICLE IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

Garrett L.

Pickton, TX

2018 Hyundai Kona

03/31/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Quick helpful informal and exceptional workmanship

Was very pleased with the professionalism and customer service of my visit

CHRIS P. de Greenville Hyundai a répondu le 03/31/2022 01:27 PM

THANK YOU FOR THE 5 STAR REVIEW. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO HELPING YOU MAINTAIN YOUR VEHICLE IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

Sheila B.

Greenville, TX

2015 Hyundai Santa Fe Sport

ReScore Avis™

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Recommandé

Avis original

03/31/2022

Type de service : Maintenance

Catégorie : Service

My experience with Greenville Hyundai was excellent!

Greenville Hyundai has always treated me good & fair with their service. They are the only ones who have ever serviced my car since I purchased it there in 2014. I have been a customer there for several years prior to that and I must say the service now is better than ever. I always get my car back clean with no problems & if I have a question about the computer, etc, I can call them or go by & they always help me with the answer.

CHRIS P. de Greenville Hyundai a répondu le 03/31/2022 09:12 AM

THANK YOU FOR THE REVIEW. WE ARE GLAD YOU HAD A GOOD EXPERIENCE IN SERVICE BUT I'M SORRY THE INVENTORY WAS NOT UP TO PAR. WE LOOK FORWARD TO HELPING YOU IN SERVICE IN THE FUTURE.

CHRIS PEARSALL SERVICE MANAGER 903-355-2091 EXT 1713

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